Kids trying to communicate with their Gramma in Brazil

[BigFreaky]

We live in US and the kids are enjoying the watch.

But they wanted to communicate with their Gramma that lives in Brazil. I added her Google account, but when she follows the link the Brazilian app store says the app isn't available in Brazil.

How can I have them talking to their Gramma?

[RiekoC]

Hello @BigFreaky 

Unfortunately, the Ace LTE is currently available only in the USA.

Although I expect that availability will expand to other countries, we haven't seen any confirmation or timelines for this to happen.

[BigFreaky]

I know that, but what's the reason to block the App?

I understand if the LTE service for other countries isn't available, because the watch wouldn't work.

But it doesn't make sense for the app to be blocked.

[RiekoC]

Hello @BigFreaky 

According to this Ace LTE help page (<-- click link), the Fitbit Ace device and app are currently only available in the USA. This is a decision that Fitbit Google made.

You can submit this as a feature request in the Product Feedback forum (<-- click link). I understand that the developers monitor this forum to see what features are being requested for potential future implementation.