01-19-2025 08:42
01-19-2025 08:42
both my daughter and son's watcher's randomly stopped counting steps even though they're wearing the watch. a reset works, but we shouldn't need to do that
01-19-2025 12:36
01-19-2025 12:36
Hello @shaklee3
Thank you for letting us know about the step counting issue you're seeing on your children's Ace devices and that restarting the watches resolves the issue.
Please use the Feedback option in the Ace LTE app to submit the issue.
Although it's likely that you won't receive a response, the team receives & reviews the submitted reports.
Rieko | N California USA MBG PE
02-08-2025 10:08
02-08-2025 10:08
This message isn't helpful
05-08-2025 08:44
05-08-2025 08:44
This is still continually happening. He should not have to reset the watch every day to get steps.
05-08-2025 11:03
05-08-2025 11:03
Hello @shaklee3
Did you submit a feedback report about this issue? If not, please submit one so I can alert the team to look for the report.
Rieko | N California USA MBG PE
05-08-2025 11:35
05-08-2025 11:35
There is no feedback button above after clicking my profile
05-10-2025 12:21
05-10-2025 12:21
Hello @shaklee3
Does a popup menu open when you tap on your profile picture in the Fitbit Ace app? If so, what options do you see?
Rieko | N California USA MBG PE