Pollo 13 game freezes on Ace LTE

[bballgrl14]

When my child tries to enter the different worlds in the Pollo 13 arcade game, the screen just shakes a little and nothing happens. This is pretty frustrating since it's his favorite game on the watch. He's tried restarting the watch to no avail. Any suggestions?

Moderator Edit: Clarified subject

[DramaQueenDiva]

When you say that he's reset the watch, did you mean doing a soft reset or resetting the watch back to factory settings?

[bballgrl14]

Both! He initially tried just doing a soft reset because he was afraid that resetting the watch back to factory settings would make him lose all his progress. But then he had another issue, had to do a factory reset, and he's still having the same problem with the Pollo 13 game freezing and not letting him play. It's a big bummer since it was one of the reasons he loved earning points. 

[JuanFitbit]

@DramaQueenDiva , Thank you for your help . 

@bballgrl14 , a warm welcome to the Community! Thank you for your messages and efforts. Our Team will be more than happy to have a closer look at this. 
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