Won't join Family Group Chat - says it needs to update but it already is updated

[BRash]

I have 2 Fitbit Ace LTE watches for my son & daughter. Both initially wouldn't join the Family group chat and were listed as needing to update the watch first - even though they both had the most recent version in the watch. After 2 days, my son's eventually did join the Family Chat, but my daughter's still listed as needing to update the watch. I've tried updating, tried turning it on and off, tries connecting it to bluetooth on/off, etc., but it still isn't in the group chat. (Which is the whole reason I bought these watches, so they could keep in touch with their much older brother who left for college this week.)

[RiekoC]

Hello @BRash 

Have you contacted Fitbit Ace LTE Support (<-- click) to see if they can help figure out how to get your daughter's device connected? They are probably the best choice as they can look at your account and walk you through troubleshooting. 

Complete the prompt in Step 1. Tap Continue in Step 2 (ignore Resources) to get to Step 3 which has the contact options. It's probably best if you can speak with a support person. 

[FitbitElli]

Hi @BRash could you please tell me the software version on your daughter's Ace LTE?

1. On your Fitbit Ace LTE home screen, swipe right to access "Daily Quests."
2. Swipe to the bottom of your "Daily Quests."
3. "You’re playing Season" indicates your current software version.

[boofaloaf]

i am having the same issues. returning this garbage device. gets really hot for no reason and cant connect to family chat (the reason why i bought the **ahem** thing)

[RiekoC]

Hello @boofaloaf 

It sounds like you have a defective device, especially considering that it's gets really hot. Have you contacted Ace LTE Support?