Bitmoji clock face stuck on preparing to teleport

[ECW1]

Downloaded the Bitmoji watch face and connected it to SnapChat but it won't teleport.  I've kept the watch close and followed the necessary steps.  I disconnected and reconnected the app, restarted my watch, disconnected and reconnected Bitmoji to SnapChat, disconnected and reconnected bluetooth and no success.  I've revoked the watchface until I can get a result on how to solve this issue.  The excitement has officially wore off lol.

Thank you. (Fitbit Sense).

Moderator Edit: Clarified subject and updated label

[DramaQueenDiva]

You need to keep the Fitbit app open when teleporting.

[Qy8Storm]

I've experienced the same thing ,except I get to connect snapchat, continue with my snapchat user info and I hit continue and the next screen has snapchat something went wrong-try again.

I was using this feature just fine until I got a new watch.

I've uninstalled, installed and deleted and recreated a snapchat/bitmoji avatar and fitbit account!  My accounts are linked!

There's a glitch with this feature and it's very disappointing because I liked the feature and my old avatar on bitmoji 😞

This is frustrating....Fitbit should remove the clock face until it's fixed!!!

[DramaQueenDiva]

What's helped me is uninstalling and reinstalling the Fitbit app and then re-pairing the Bitmoji app to the Fitbit app. Once that's done, turn the BT ON, and keep the fitbit app running in the foreground of the phone. Make sure that the screen is on the entire time.

[Eve6grl02]

I tried all that already and it didn't work 😢. Did it work for you
recently? If so what version of the app do you have (iphone or Android?)

~Lianne

[DramaQueenDiva]

Yes, about 2 weeks ago on Android 11.

[Eve6grl02]

Hm ok. I have android 12, I wonder if that's the issue.

~Lianne

[Qy8Storm]

That could be a factor.  Android 12 just dropped.

[Eve6grl02]

I've had it for a couple of months since I have a pixel phone but I did
notice it caused issues with synching texts in my car so maybe it messed up
this too.

~Lianne

[Eve6grl02]

So I have a Samsung tablet with Android 9. I tried linking my phone to that but when I try to connect Snapchat I get the "something went wrong" error in Snapchat.  I guess Android 9 is too old.  😭

[DramaQueenDiva]

Correct, you really need Android 10 or higher to get the full experience. Fitbit, however, will support Android 8 or above. 

[Qy8Storm]

I have Android 12 and that's the error message I'm getting.  

[Eve6grl02]

Yea I'm getting that message now as well.  I was getting stuck on preparing to teleport but now I can't even get that far 😭

[piggychulie]

You guys are lucky youre able to connect your snapchat account, Ive tried millionth times its just wont let me connect my account and keeps saying theres something wrong 😭 I got the bitemoji clockface on my fitbit versa lite and but with my new fitbit sense it just wont connect😔

[Eve6grl02]

Since yesterday I'm having that problem too now... maybe they are working on it?  

[YojanaFitbit]

Hi everybody, 

Thank you for reaching out to the Community. @DramaQueenDiva I really appreciate your help with this.

Thanks as well for letting me know what steps you've tried, and I'm sorry that the Bitmoji isn't installing correctly. Let's work on this together. I'd recommend to verify if the Fitbit app is updated to the latest version, as well to try revoking access with the following steps in the given order:

1. Go to fitbit.com dashboard and log in to your account.
2. Click on the gear in the upper right corner, and click on "Settings" from the drop-down menu.
3. Select "Applications" on the left side.
4. Under Snapchat, click on "Revoke Access".

Once that is done, please give a try to the following:

1. Connect your Snapchat and Bitmoji accounts. For instructions, check this link.
2. After the accounts are connected, go to your phone's settings.
3. Tap on Apps > Fitbit > and allow app settings and unknown apps.
4. Then open the Fitbit app, tap the profile's icon and then your Sense's icon.
5. Tap Clock Faces > All Clocks.
6. Tap the magnifying glass icon and search for Bitmoji.
7. In the results, tap the Bitmoji clock face result > Select > Install.
8. After the clock face installs, tap Settings.
9. In the Snapchat Connection section, tap Connect.
10. Follow the on-screen instructions to log in to your Snapchat account and connect it to Fitbit.

@eezeepee and @piggychulie Could you confirm if your phone is also running V12 for Android?

If the suggested above doesn't work, please reply to this post with the model of phone you're currently using.

Give it a try and let me know how it goes.

[Qy8Storm]

Samsung Note 10 5G updated with Android 12

[Eve6grl02]

I've tried all of that and it still doesn't work. I'm getting the error
message from Snapchat that something went wrong.

~Lianne

[eezeepee]

@YojanaFitbit Yes I'm running Android 12 on a Pixel 6 Pro.

[Smurf975]

Didn't work. Have Samsung S21+ 5g android version 12
Smurf97

[piggychulie]

Yep my phone is updated to android v12, now Im giving it a try fingers crossed🙂