02-10-2022
07:46
- last edited on
03-01-2022
13:58
by
LizzyFitbit
02-10-2022
07:46
- last edited on
03-01-2022
13:58
by
LizzyFitbit
Downloaded the Bitmoji watch face and connected it to SnapChat but it won't teleport. I've kept the watch close and followed the necessary steps. I disconnected and reconnected the app, restarted my watch, disconnected and reconnected Bitmoji to SnapChat, disconnected and reconnected bluetooth and no success. I've revoked the watchface until I can get a result on how to solve this issue. The excitement has officially wore off lol.
Thank you. (Fitbit Sense).
Moderator Edit: Clarified subject and updated label
03-01-2022 07:45 - edited 03-01-2022 07:47
03-01-2022 07:45 - edited 03-01-2022 07:47
@Smurf975 Thanks for getting back to us and for trying the suggested steps. We're currently investigating this issue, we'll get back to you once we get more details on this. Sorry for any inconvenience and hope this gets resolve soon.
Thank you for your understanding.
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03-01-2022 08:26
03-01-2022 08:26
@YojanaFitbit .....I tried those steps and got the same outcome "preparing teleport" and the spooling circle on the watch.
03-01-2022 10:10
03-01-2022 10:10
@YojanaFitbit my phone is a samsung galaxy S10e with Android 12.
03-01-2022 11:34
03-01-2022 11:34
It still doesn't work for me either. I have a Iphone X & Versa 2, but i'm getting the same "preparing to teleport" as before.. I hope they will fix it for us to!
03-01-2022
14:05
- last edited on
05-11-2024
09:15
by
MarreFitbit
03-01-2022
14:05
- last edited on
05-11-2024
09:15
by
MarreFitbit
Hi everyone, and welcome to our new members.
I've moved some of your posts to this new thread. Thanks for every step tried prior to posting, and the details provided. Let me share that this issue has been reported to our team and they're currently investigating to identify a solution for all our affected members. I'm sorry for this inconvenience and please know your feedback has passed along to keep our team informed of this situation.
Your patience is truly appreciated and I'll update this thread as soon as I have more details to share.
03-01-2022 18:03
03-01-2022 18:03
Even with the teleport working for me, I'm still seeing issues. Looks like the images aren't downloading the the watch correctly. Most of them seem ok but every now and then I get weird ones like this. I tried hitting recync on the watch face and also removing the watch face and reinstalling it. Looks like it still needs work ☹️. Sense with Android 12 (pixel 5)
03-01-2022 18:33
03-01-2022 18:33
had to restart my phone and it finally got pass teleporting.
I think the key is to reinstall app, restart device and then install clock.
03-01-2022 18:34
03-01-2022 18:34
Mine finally worked after i restarted my phone
03-02-2022 05:47
03-02-2022 05:47
@Smurf975 .....I'm glad yours is working! 🙂
I will to do those steps again and see what happens.
03-02-2022 13:12
03-02-2022 13:12
Hello friends. I'm having trouble installing Bitmoji on Fitbit Versa 2. I bought it a few days ago.
I've tried reinstalling the app, restarting the watch, reinstalling bitmoji and it's still "preparing to teleporting".
I also turned Bluetooth off and on, and connected and disconnected Snapchat and Bitmoji and nothing.
Thank you @LizzyFitbit for looking forward to help.
03-02-2022 19:28
03-02-2022 19:28
I have tried all the suggestions on getting bitmoji to teleport and nothing has worked. Still having problems with my Versa.. I have a Samsung S10 / 12
03-03-2022 18:09 - edited 03-03-2022 18:11
03-03-2022 18:09 - edited 03-03-2022 18:11
Thank you!
So far reinstalled app as there was update and my bitemoji teleported complete and showing on clock screen all working fine on the iPhone 13 Pro Max paired with Fitbit Sense
03-03-2022 20:29 - edited 03-03-2022 20:29
03-03-2022 20:29 - edited 03-03-2022 20:29
@Declanlego Did you reset your Sense along with the reinstall
03-03-2022 20:34
03-03-2022 20:34
No. Only restarted phone after app was updated & reinstalled
03-03-2022 20:37
03-03-2022 20:37
@Smurf975 ...tried that also....didn't work despite there being another update. Will try again.
Thanks😊
03-03-2022 20:46
03-03-2022 20:46
Maybe restart sense also. There was about a day between the app update/reinstall & the restart of my phone. Not sure if this made a difference but I was very frustrated & ready to give up.
03-04-2022 03:57
03-04-2022 03:57
@LizzyFitbit is support aware of the issue with the images not loading correctly? Some of them work for me and others look this. Is anyone else seeing this?
03-05-2022 14:40
03-05-2022 14:40
I’m the same iPhone X and versa 2
03-06-2022
11:42
- last edited on
05-11-2024
09:14
by
MarreFitbit
03-06-2022
11:42
- last edited on
05-11-2024
09:14
by
MarreFitbit
Hi everyone, and welcome to our new members.
Thanks for taking the time to share these details with us, as well as the pictures provided. Our team is aware of this situation and they're currently working to get it resolved as soon as possible. I'm sorry you're having this experience with your Fitbit devices. I appreciate your patience and rest assured your feedback hasn't gone unnoticed.
Currently I don't have a time frame; however, I'll update this update once I have more details from our team.
03-06-2022 11:55
03-06-2022 11:55