Bitmoji clock face stuck on preparing to teleport

[ECW1]

Downloaded the Bitmoji watch face and connected it to SnapChat but it won't teleport.  I've kept the watch close and followed the necessary steps.  I disconnected and reconnected the app, restarted my watch, disconnected and reconnected Bitmoji to SnapChat, disconnected and reconnected bluetooth and no success.  I've revoked the watchface until I can get a result on how to solve this issue.  The excitement has officially wore off lol.

Thank you. (Fitbit Sense).

Moderator Edit: Clarified subject and updated label

[super_salmon]

After the recent Ionic recall I decided to purchase the Sense but the BitMoji clock face isn’t installing. It’s sticking at ‘Preparing to teleport’ but doesn’t install. I’ve seen other threads reporting a similar issue and have followed the suggestions given but nothing has worked.

Help please.

[Arlene82]

When i try to teleport my snapchat bitmoji onto my versa 3 it is just loading for 3 days now. It is fine when using other clock faces and i was able to teleport to my previous versa 3 with no issues

[Tiggs67]

I received my new Sense yesterday but don’t seem to be able to load my Bitmoji clock face. It worked fine on my Versa but just keeps saying “Preparing to Teleport”. I’ve deleted the Fitbit app several times and reinstalled but nothing seems to change. Any help greatly appreciated as I love having my Avatar on my watch! I’ve deleted and re created my Avatar and linked my Bitmoji and Snapchat accounts- I’m running out of ideas…..

[eezeepee]

Welcome to the Fitbit community.

https://community.fitbit.com/t5/Fitbit-App-Gallery/Bitmoji-clock-face-stuck-on-preparing-to-teleport... 

Unfortunately the Fitbit clock appears to be broken. Someone reported getting passed the teleport with an update in another post but no one else seemed to be able to get it working.

[Ohobi]

I just got the sense today and I tried connecting bitmoji but it gets stuck on ‘connected preparing to teleport what do I do to fix this?

[eezeepee]

Welcome to the Fitbit community.

https://community.fitbit.com/t5/Fitbit-App-Gallery/Bitmoji-clock-face-stuck-on-preparing-to-teleport... 

Unfortunately the Fitbit clock appears to be broken. Someone reported getting passed the teleport with an update in another post but no one else seemed to be able to get it working.

Also, the search feature at the top is very helpful.

[rudysm]

No, unfortunately it did not help.  Still stuck at "Connected Preparing to teleport"  All the steps have been followed exactly as posted. 😞

[LizzyFitbit]

Hi everyone, and a warm welcome to our new members.

I appreciate your continued reports about this situation, as well as the steps tried on your own. Our team is currently working to identify a solution as quickly as possible. I'm sorry for this inconvenience and please know your feedback has helped us to keep our team informed of the impact to you and other members.

Thanks again for your patience and I'll keep you updated as soon as I have more details.

[SunsetRunner]

I've been through all the steps multiple times and still no luck. Hope there is a fix soon. I really enjoyed this feature on my Ionic.

[Tiggs67]

My Fitbit app is now doing the teleporting - you can see it going up by percentages, but once it says teleport is complete the Bitmoji hasn’t transferred to the watchface. The watchface is just showing a constant circle as though it’s still thinking about it.

[Eve6grl02]

I'm having this problem too. When it finally loads the Bitmoji is all
pixelated!

[Natbail]

Same here. I have tried everything and still no change. So annoying. Any update on a solution for yours?

[Aiden0809]

Hello fitbit team! i’ve been trying to get the bitmoji clock face for a while now and when i finally got it to connect to snapchat it’s not teleporting it keeps saying connected preparing to teleport i have waited and no percentage or nothing need help!

[Ninja670]

Still stuck at CONNECTED - Preparing to Teleport.  I went through all steps at least 10 times.,  even factory reset on versa 2.  uninstalls, Snapchat inst, uninstall, logging on and off, Bluetooth on and off, wifi on and off, STILL DOESNT WORK.  = PLEASE HELP

[rudysm]

nope, I've given up, hoping @Fitbit will fix it, or remove it from the
watch faces until it is fixed.

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks keeping me posted and your efforts while working o this matter. As mentioned above, our team is aware of this situation and they're working to bring a fix to all our affected members. I understand how you're feeling and apologize for this experience. In the meantime, please be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

Your feedback is truly appreciated and once I have more details, this thread will be updated.

[Ninja670]

I did the firmware update released today in hopes that the fix was included.

Sadly, I'm still unable to use the bitmoji clockface mo matter all the avenues of attempted fix.

That's 3-28-22. No fix yet

Sorry 😞

Sent via the Samsung Galaxy S21 Ultra 5G, an AT&T 5G smartphone
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[Dame2204]

Also having the same problem for about 3 days not on after I change clothes on  my Bitmoji I let it sit over night last night preparing to teleport and nothing 

[gbg2]

I can confirm same problem on iOS. Fit bit firmware is up to date. Restarting Bluetooth, Fitbit, closing app, restarting phone, etc is to no avail.

[Lmcglennon27]

I am having the exact same issue. I've had my fitbit for over a year and ran bitmoji clock on it all that time with no issues. Changed phone and had to set up app on new one. Now it won't work, everytime I select the bitmoji clock it says 'connected, preparing to teleport' and has been like this for days.

I've restarted my phone, uninstalled and reinstalled the fitbit app, removed and reinstalled the bitmoji clock, connected again through snapchat and still get the same.

It seems to be frozen and will not load past preparing to teleport, with my fitbit stuck on the loading circle.