Bitmoji clock face stuck on preparing to teleport

[ECW1]

Downloaded the Bitmoji watch face and connected it to SnapChat but it won't teleport.  I've kept the watch close and followed the necessary steps.  I disconnected and reconnected the app, restarted my watch, disconnected and reconnected Bitmoji to SnapChat, disconnected and reconnected bluetooth and no success.  I've revoked the watchface until I can get a result on how to solve this issue.  The excitement has officially wore off lol.

Thank you. (Fitbit Sense).

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Hi there, @Ninja670, @Dame2204 and @Lmcglennon27.

Thanks for your continued reports, and the steps tried on your own. As mentioned before, our team is aware and they're still working to identify a fix as soon as possible. I'm sorry for this inconvenience and rest assured your feedback hasn't gone unnoticed as it'll help us to keep our team informed of this situation. While I don't have a time frame, make sure to keep the Fitbit app updated as you've been doing so far.

I appreciate your patience and I'll update this thread as soon as I have more details to share.

[Damoore2]

Did you get this resolved?  I'm having the same problem with my Sense on Android 10.

[Memasasan]

My Bitmoji and Snapchat are definitely connected. The Fitbit app recognizes this. I’ve tried uninstalling, turning off my phone, disconnecting Bluetooth. This is my 2nd day trying- over 2 hours each time. I’m following the instructions.  Posting the standard instructions over and over in each thread is not helpful. It shouldn’t buffer for hours. This clockface must not be updated to the latest IOS or something. 

[WoodFlor]

Sadly no - I have several older iOS devices sitting around and was able to get it working using those - after the Bitmoji teleports to the Sense from the iOS phone I simply pair the Sense with my Android phone and everything works fine after that.

[Twinnie2]

I too am needing help with this. I just bought the sense and have Galaxy Note 20 Ultra phone.

Updated all apps (fitbit, bitmoji and snapchat), uninstall and reinstall all apps.

Restarted both watch and phone...

I'm really at a loss now and this is my favourite watch face so any help appreciated 🙏 🙂 

[pastorpat7]

I am connected to snapchat/bitmoji.  Preparing to teleport is taking an extremely long time.  It still wouldn't teleport after being on overnight.  This is very frustrating. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @pastorpat7. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with the Bitmoji clock face. I understand how frustrating this can be. 

Please note our team is aware and they're still working to identify a fix as soon as possible. While I don't have a time frame, make sure to keep the Fitbit app updated as you've been doing so far.

I appreciate your patience and I'll update this thread as soon as I have more details to share.

I've moved your post to the Fitbit App Gallery board for organization purposes. 

[Damoore2]

I loaded it using my i11 and it worked fine when I switched back to my android.   Android doesn't seem to load it correctly. 

[LizzyFitbit]

Hi there, @WoodFlor. @Damoore2 and @Memasasan Welcome on board.

Thanks for the details provided, and every step tried prior to reaching us out. This issue has been reported to our team and they're working to get this resolved. I understand how you're feeling about this matter and while there isn't a time frame, I'll update this thread as soon as I have more details to share.

In the meantime, be sure to keep your Fitbit device and Fitbit app up-to-date to ensure you receive the quickest resolution. Your patience is truly appreciated and rest assured your feedback hasn't gone unnoticed.

By the way, I've moved some of your posts to this thread so we can keep the forums organized.

[Ninja670]

I thought this was already being look into by your team a while ago? Why is it taking so long? Just because it works for some people? I am finding out there a TONS of others that this will NOT work for. Firmware, software, app are always updated.

everything else works GREAT 100% but the Bitmoji clock face.


Thank You,

Moderator Edit: Personal info removed

[QUENBEJR]

Having the same issue.   I was forced to give up my Ionic due to a recall (costing me money I didn't want to spend).  I got a Sense now I cant get the Bitmoji Clock to finish teleporting.  FITBIT FAIL; especially since this has been a known issue for quite some time.   

[SunsetRunner]

Hello, just adding my name to the list of people who are having trouble with this. I have a Samsung S20 and a Sense.

I've tried all of your steps but of course nothing is working.

Good luck finding a solution. 

[Nhertel28]

Same here, S20 and Sense. It used to work when I first got the S20, and
when I had my previous S8.

[LizzyFitbit]

Hi everyone.

Thanks for your continued reports, as well as your efforts while working on this. I see your point of view about having this issue with the Sense and I'm sorry for the inconvenience this has caused. Our team is aware of this situation and they're working on this matter. Please know your feedback hasn't gone unnoticed as it'll help us to keep our team informed of the impact to you and other members.

Thanks again for your feedback and I'll keep you updated as soon as I receive more details from them.

[Aidalou]

Having the same issue here with my new sense and my Note 20...it does not teleport.

Moderator edit: format.

[TheAzJ]

Hi, having the same issue with my versa 3 

I got a pixel 2 running android 11

[Marilee2022]

I'll add my name to the list as well. I had a Versa 1 and have been using the bitmoji clockface exclusively. I switched to the versa 3 and it's "connected, preparing to teleport". I tried all of the above fixes, all apps are running current updates and I've contacted support x2 with no help. This is extremely frustrating...

[donnaqc]

I'm having the same issue. Versa 3 on a Samsung note 10+.

Everything is updated  and I've followed all the steps indicated. Would love to see this resolved. I loved the Bitmoji face in my ionic. 

[honeybeecg01]

I've been trying for the past 2 days to link my Bitmoji acct to my Fitbit for the Bitmoji face clock but nothing is happening. I've delinked, relinked, deleted and recreated my avatar but nothing worked. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @honeybeecg01. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please note our team is aware and they're still working to identify a fix as soon as possible. While I don't have a time frame, make sure to keep the Fitbit app updated as you've been doing so far.

I appreciate your patience and I'll update this thread as soon as I have more details to share.

I've moved your post to the Fitbit App Gallery board for organization purposes. 

See you around.