Bitmoji clock face stuck on preparing to teleport

[ECW1]

Downloaded the Bitmoji watch face and connected it to SnapChat but it won't teleport.  I've kept the watch close and followed the necessary steps.  I disconnected and reconnected the app, restarted my watch, disconnected and reconnected Bitmoji to SnapChat, disconnected and reconnected bluetooth and no success.  I've revoked the watchface until I can get a result on how to solve this issue.  The excitement has officially wore off lol.

Thank you. (Fitbit Sense).

Moderator Edit: Clarified subject and updated label

[Ourdemp]

They dont care I've factory restet everything to ko avail and followed all
steps,... Nothing

[Colleentt]

I have a Versa 2 and just tried to update my outfit and now won't teleport so, it probably won't matter.  And I've been using this clock on this Versa 2 for a couple of years.

[Berserker75]

Yeah it's a bunch of bull. My old watch broke and was out of warranty, the
wife barely used hers, so I swapped bands on it and synced it with my
account, hasn't worked since.

[SunsetRunner]

Man, so close. I did all the steps from MarreFitBit and the first time I got a pixelated bitmoji that didn't move. Removed everything and tried again and now it's stuck on the spinning wheel on the watch. But it completed the teleport in the app.

Now I'm confused about what else to try. I also tried a different outfit but that didn't work. What's a good base outfit to try?

 

 

[SunsetRunner]

Nevermind. I waited a few minutes and the clockface changed! It's working nicely now. Thank goodness!

MarreFitbit's instructions worked for me. 

I have a Sense and Galaxy S20. 

 

[Gcroci]

Hi! How long did it take for the teleport to complete?

[Berserker75]

Yes I'd like to know how long as well

[SunsetRunner]

The teleport was quick. Maybe 2 minutes, max.. And then maybe 5minutes for the watch to update. 

 

Unfortunately, it's still a bit buggy. Sometimes the bitmoji disappears and right now it's doing something weird. 

[Eve6grl02]

same here 😞

[Berserker75]

Why can't they just fix this already!

[izumad]

Ok. Finally got this to work.  Maybe will work for others.  When stuck at the preparing to teleport, do a long press on the fitbit sense screen.  You'll be able to select a different watch face directly from the sense.  Once it changes do the same thing and select the Bitmoji watch face.

For me, at this point the teleport started and you could then see the % complete counting up.  After 100 percent, the Bitmoji showed but was pixelated.  Again long press on Sense screen and picked a different face.  After it loaded, long press on the watchand switch back to bitmoji face.

After this it was good to go.  For me it was all about changing the faces on the watch itself and not within the fitbit app.  Hope this helps someone else. 

 

[Berserker75]

Still no good had it teleporting fur like 20 minutes

[Ourdemp]

It's scandalous, I went back after 5 days and they wouldn't accept the
refund because of this. Stuck with a watch I don't want that has peeled my
skin away on my wrist too 🤷🏻‍:female_sign:

[Berserker75]

Yeah that's ridiculous. Just take it to another location and tell them you
just decided against it lol. I still like my watch for the functionality,
but I'll admit I like it less without that face.

[cococonundrum]

Attempted. Successful teleporting hasn't been my issue - the watch face absolutely will not load on my Sense. Teleportation complete, endless loading circle on my watch.

Fitbit Sense. Samsung Galaxy S22 Ultra.

[Berserker75]

Yep, the circle never goes away. This is a major fail on the part of Fitbit.

[Colleentt]

Nope didn't work!  😏

[Berserker75]

If Fitbit doesn't stand behind their software then maybe I'll just have to
upgrade to a full smart watch.

[Eve6grl02]

Yea I've pretty much given up on this and switched to a new watch face. 😢

[dragonflyPC]

Sammmme thing with my new sense. I loved my bitmoji clock on my ionic. I'm starting to wonder if they don't have a clue how to fix the issue.