Bitmoji clock face stuck on preparing to teleport

[ECW1]

Downloaded the Bitmoji watch face and connected it to SnapChat but it won't teleport.  I've kept the watch close and followed the necessary steps.  I disconnected and reconnected the app, restarted my watch, disconnected and reconnected Bitmoji to SnapChat, disconnected and reconnected bluetooth and no success.  I've revoked the watchface until I can get a result on how to solve this issue.  The excitement has officially wore off lol.

Thank you. (Fitbit Sense).

Moderator Edit: Clarified subject and updated label

[eliruv14]

I have the same issue with a Galaxy S22 Ultra and a Fitbit Sense. It's really frustrating, to be honest as I have tried uninstalling all affected apps (Snapchat, Bitmoji, and Fitbit) and restarting both devices, and nothing.

[Mcmdcuellar]

Is the Bitmoji app is coursing the problem not allowing download the clock face , and they are not fixing it yet 😖😖😖 

[Mcmdcuellar]

I went to the forum and a lot of people is having the same problem it’s the Bitmoji app the problem and they don’t care to fix it 

[macfeisty]

Hi, i had an ionic but got the sense due to the recall, i had bitmoji clock face on the ionic, but it wont teleport onto the sense, is it because it is still on the ionic??  Not sure why, the rest of the clock faces worked but not that one, basically i tried to teleport all day yesterday and tried it again today, switched the phone off and back on updated everything still wont work? grrr  😡any suggestions?

Cheers 😉

[Jamin30]

I am as well having the issue even after trying everything aforementioned and updating the app tonight. Let me know if this gets fixed 

[LZeeW]

Hello @macfeisty and welcome to the Community.  There is an ongoing issue with the Bitmoji clock face.  I am merging your post with the existing thread in the App Gallery forum.  This way you can stay updated.

[macfeisty]

cheers, i seem to also be having an wifi issue too, it kept telling me i had to use an app to open the controls??  I was alredy in the fitbit app??

[Berserker75]

I've given up

[msr5555]

Hello,

I installed the bitmoji clock face. Followed the instructions but I still can't connect. I have reinstalled it anytimes changing it to different clock face (which it loads instantly) BUT NOT THE BITMOJI clock face. It's says CONNECTING preparing to teleport goes on for hours. I don't know what I'm doing wrong. Can you help? Thanks

[MarreFitbit]

Hi there, @msr5555. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before posting in the forums. I understand how you must be feeling. 

Please note that this issue has been already reported to our team. I've moved your post to this thread in order to receive the most recent updates regarding this issue. Bear in mind that our team is aware of this situation and they're currently working to get this resolved. 

Have a nice day.

[Mcmdcuellar]

Unfortunately no , I have the same problem you have , the Bitmoji app is the problem it will no recognized the connection to Fitbit , until they fix this we will b able to to it . I hope this help you 

[Mcmdcuellar]

As far as I know nothing has been update yet 😖

[Mcmdcuellar]

Is not the Fitbit app the problem is Bitmoji app having the problem is is not fix yet .

[Mcmdcuellar]

Nothing you can do until the Bitmoji app fix this problem , that is why the face can not be install because the Bitmoji app has a problem to download the face .

[Robrob]

Hope
They fix
It soon! Frustrating…..

I used it for a year with no problem!

Sent from my iPhone

[Robrob]

Hopefully this

problem will be fixed soon… I used the Bitmoji clock face

successfully

for a year…. But when my

Fitbit reset recently( not

sure why) I’ve 

been unable 

to teleport the face! Hopefully  support will 

keep us all posted! 

[Mcmdcuellar]

I used for years at least 5 . 

[Mcmdcuellar]

I used at least for 5 years .

[Cins1111]

Thanks, but we've have all tried these tips and still haven't had any luck. Fitbit and Snapchat/Bitmoji needs to get together and come up with a fix, please. The problem is in the developers' ends, not the users'! There are quite a large amount of folks having the same issue, so with that being said, PLEASE help us all out and fix it! We love using Bitmoji with our Fitbit devices. Thanks!

[Robrob]

I’ve had the exact problem. I reported it to Fitbit on Sunday and they acted like they hadn’t heard the problem before!!!! I told them it’s been reported for weeks on this community site! Haven’t heard a word back from Fitbit even though the problem was supposed  be escalated to a higher department.