C25K Crashing on Ionic

[JP_Hart]

My Ionic keeps crashing when I exercise. I tried using the C25K app, but it started to not even open on the watch, it would show their logo for a few seconds then exit back to the app selection screen. I uninstalled the app, reinstalled it, reset the Ionic, everything I was told to try. Even now, it still doesn't always open. When it does, it never makes it through a full workout without crashing, and now my Ionic is randomly restarting itself throughout the day, especially when I'm running. What's the point in having a fitness tracker that shuts itself down when you need it the most?

Moderator Edit: Updated Subject for Clarity

[SantiR]

@JP_Hart Welcome to the Fitbit forums! Thanks for taking the time to post the situation you are experiencing with the C25K app on your Ionic. Thanks for trying those troubleshooting steps in order to sort this out. 

Is your Ionic crashing just with the C25K app or is it crashing when using other apps too? 

Please try changing the clock face on Ionic. This has helped other users in the past who have experienced random restarts. You could try using a Fitbit developed clock face too for best results.

If the C25K app is still not working after doing the above and your watch keeps restarting itself; try a factory reset. This should help you out too.

You could also try sending your feedback to the C25K developers by using this form.

Hope this helps. Keep me posted!