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Can't connect my Versa 3 to Deezer

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‎01-20-2022 10:48 - last edited on ‎01-21-2022 07:59 by Fitbit Moderator

‎01-20-2022 10:48 - last edited on ‎01-21-2022 07:59 by Fitbit Moderator

ok, so everything is conneted correctly, by wifi & or bleluetooth, i go on the deezer app on versa 3 tap it, it gives me a code to enter on fitbit.comp/deezer i go there enter code it then shows my details etc & code box, i enter the code & tap pair, it spins , then says uh oh an error has occured & flicks straight back to fitbit app! it just will not pair with deezer app on the watch! i have deezer premium.. i have uninstalled both the app on watch & fitbit app on phone(pixel 6 pro) rebooted both, re installed both but still the same time & again.constant uh oh error message regardless of what i try!.. anyone with any fixes please?

Thanks 

 

Moderator Edit: Clarified subject

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‎01-21-2022 08:01 - edited ‎08-10-2023 03:58

‎01-21-2022 08:01 - edited ‎08-10-2023 03:58

Hi there, @Maverick67. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. 

Please plug your watch into the charger. Music downloads automatically when the watch is charging and in range of your Wi-Fi network, or tap the menu icon > Force Sync Now in the Deezer section of the Fitbit app to add the playlists to your watch.

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

I've moved your post to the Fitbit App Gallery board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-21-2022 08:01 - edited ‎08-10-2023 03:58

‎01-21-2022 08:01 - edited ‎08-10-2023 03:58

Hi there, @Maverick67. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. 

Please plug your watch into the charger. Music downloads automatically when the watch is charging and in range of your Wi-Fi network, or tap the menu icon > Force Sync Now in the Deezer section of the Fitbit app to add the playlists to your watch.

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

I've moved your post to the Fitbit App Gallery board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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