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Can't connect my Versa 3 to Deezer

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New user, new fitbit versa3. Tapped the deezer app on fitbit, entered the code given to me to connect to my deezer account so that i can access my downloaded music, but keep getting: "unexpected error has occured" 

 

App also doesn't seem to be showing all my '♡' loved/fave songs. 

HELP!

 

Moderator Edit: Clarified subject

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Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with the Deezer app on your Versa 3. I understand where your concern is coming from. 

If you see a code on your watch, but can’t enter it at fitbit.com/deezer, make sure you’re using the code displayed on your watch. Each code is tied to a specific user and device and expires after several minutes. 

If the activation code remains on your watch after entering it at fitbit.com/deezer:

  1. Make sure the device you have paired with your watch is nearby with Bluetooth turned on.
  2. In the Fitbit app, choose the Deezer playlists you want to download, and then place your watch on its charger within range of your Wi-Fi network.
  3. If the activation code doesn’t go away on its own, press the back button on your watch and then open the Deezer app again.

Note that you need a paid Deezer subscription to download playlists to your watch.

If your playlists don’t appear to be downloading, review the troubleshooting steps in Why won't my Fitbit watch connect to Wi-Fi? and Why won't my Fitbit device sync? Then try again to download your playlists.

If you're having trouble adding new Deezer playlists to your Fitbit watch, make sure you updated your watch to run the latest Fitbit OS. For more information, see our help article How do I update my Fitbit device?

I've moved your post to the Fitbit App Gallery board for organization purposes. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with the Deezer app on your Versa 3. I understand where your concern is coming from. 

If you see a code on your watch, but can’t enter it at fitbit.com/deezer, make sure you’re using the code displayed on your watch. Each code is tied to a specific user and device and expires after several minutes. 

If the activation code remains on your watch after entering it at fitbit.com/deezer:

  1. Make sure the device you have paired with your watch is nearby with Bluetooth turned on.
  2. In the Fitbit app, choose the Deezer playlists you want to download, and then place your watch on its charger within range of your Wi-Fi network.
  3. If the activation code doesn’t go away on its own, press the back button on your watch and then open the Deezer app again.

Note that you need a paid Deezer subscription to download playlists to your watch.

If your playlists don’t appear to be downloading, review the troubleshooting steps in Why won't my Fitbit watch connect to Wi-Fi? and Why won't my Fitbit device sync? Then try again to download your playlists.

If you're having trouble adding new Deezer playlists to your Fitbit watch, make sure you updated your watch to run the latest Fitbit OS. For more information, see our help article How do I update my Fitbit device?

I've moved your post to the Fitbit App Gallery board for organization purposes. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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