07-11-2022
02:19
- last edited on
07-11-2022
10:29
by
MarreFitbit
07-11-2022
02:19
- last edited on
07-11-2022
10:29
by
MarreFitbit
New user, new fitbit versa3. Tapped the deezer app on fitbit, entered the code given to me to connect to my deezer account so that i can access my downloaded music, but keep getting: "unexpected error has occured"
App also doesn't seem to be showing all my '♡' loved/fave songs.
HELP!
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
07-11-2022 10:32 - edited 11-16-2023 10:37
07-11-2022 10:32 - edited 11-16-2023 10:37
Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with the Deezer app on your Versa 3. I understand where your concern is coming from.
If you see a code on your watch, but can’t enter it at fitbit.com/deezer, make sure you’re using the code displayed on your watch. Each code is tied to a specific user and device and expires after several minutes.
If the activation code remains on your watch after entering it at fitbit.com/deezer:
Note that you need a paid Deezer subscription to download playlists to your watch.
If your playlists don’t appear to be downloading, review the troubleshooting steps in Why won't my Fitbit watch connect to Wi-Fi? and Why won't my Fitbit device sync? Then try again to download your playlists.
If you're having trouble adding new Deezer playlists to your Fitbit watch, make sure you updated your watch to run the latest Fitbit OS. For more information, see our help article How do I update my Fitbit device?
I've moved your post to the Fitbit App Gallery board for organization purposes.
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-11-2022 10:32 - edited 11-16-2023 10:37
07-11-2022 10:32 - edited 11-16-2023 10:37
Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with the Deezer app on your Versa 3. I understand where your concern is coming from.
If you see a code on your watch, but can’t enter it at fitbit.com/deezer, make sure you’re using the code displayed on your watch. Each code is tied to a specific user and device and expires after several minutes.
If the activation code remains on your watch after entering it at fitbit.com/deezer:
Note that you need a paid Deezer subscription to download playlists to your watch.
If your playlists don’t appear to be downloading, review the troubleshooting steps in Why won't my Fitbit watch connect to Wi-Fi? and Why won't my Fitbit device sync? Then try again to download your playlists.
If you're having trouble adding new Deezer playlists to your Fitbit watch, make sure you updated your watch to run the latest Fitbit OS. For more information, see our help article How do I update my Fitbit device?
I've moved your post to the Fitbit App Gallery board for organization purposes.
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...