help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t download FitOn app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2020 13:35 - last edited on ‎09-04-2020 14:33 by Fitbit Moderator

‎08-29-2020 13:35 - last edited on ‎09-04-2020 14:33 by Fitbit Moderator

I can’t download the FitOn app on my new Versa Lite. The install button is greyed out and there is a message about my Fitbit app and device needing the latest updates to download the app. The help page talks gives directions to do this involving turning in all day sync (which no longer exists). The iPhone app is up to date and I set out the versa today so looks like it is also. Not sure what to do! Frustrating as linking to FitOn was the main reason I upgraded to the versa.

 

Moderator Edit: Updated label

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-04-2020 13:39

‎09-04-2020 13:39

Hi @elina-o. Welcome to the Community Forums.

 

I'm glad that you got a Versa Lite and thanks for keep the Fitbit app updated. Also, for bringing this to my attention. Since your watch recently completed the set up process, it might be that it hasn't received the latest firmware that allows you to install more apps and clock faces to your watch. This might take a few days and I'd recommend to regularly sync your watch so you can be prompted to update the firmware. If you have difficulties with the update, give a try to the troubleshooting tips described in this help article.

 

By the way, I've moved your post to the Fitbit App Gallery board so you can have more chances to receive help from the Community.

 

Keep me posted.

Best Answer
0 Votes