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Can't download Spotify on my Versa

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‎08-11-2020 13:16 - last edited on ‎08-27-2020 14:13 by Fitbit Moderator

‎08-11-2020 13:16 - last edited on ‎08-27-2020 14:13 by Fitbit Moderator

I have the Fitbit versa 1 and i can’t download Spotify onto it. Can anyone help?

 

 

Moderator Edit: Clarified subject

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‎08-27-2020 14:18 - edited ‎10-09-2023 08:10

‎08-27-2020 14:18 - edited ‎10-09-2023 08:10

Hi there @Carter_16, welcome to the Community Forums. Thanks for the details provided in your post, I will be glad to help you with your inquiry about installing Spotify on your Versa. 

Note that in order to install Spotify app, your watch must be updated at least on Fitbit OS 4.1.3 (32.70.8.0). If your Versa has an older version, this is the reason why you cannot download Spotify yet. May I know what is the version currently installed on your watch? You can find it either by going in the Fitbit app and tapping the Today tab > your profile picture > your device image (the firmware version number appears under your device's name) or on your Versa, in the Settings app > About or Device Info.

Once you have updated your Versa you will be able to download the Spotify app, check this article to know how it works.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-27-2020 14:18 - edited ‎10-09-2023 08:10

‎08-27-2020 14:18 - edited ‎10-09-2023 08:10

Hi there @Carter_16, welcome to the Community Forums. Thanks for the details provided in your post, I will be glad to help you with your inquiry about installing Spotify on your Versa. 

Note that in order to install Spotify app, your watch must be updated at least on Fitbit OS 4.1.3 (32.70.8.0). If your Versa has an older version, this is the reason why you cannot download Spotify yet. May I know what is the version currently installed on your watch? You can find it either by going in the Fitbit app and tapping the Today tab > your profile picture > your device image (the firmware version number appears under your device's name) or on your Versa, in the Settings app > About or Device Info.

Once you have updated your Versa you will be able to download the Spotify app, check this article to know how it works.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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