Can't download clock faces on my Versa 2

[VJCochell]

I like to change watch faces once in a while.  Yesterday when I went into the gallery and browsed the

gallery and picked one it said not available.  So I tried a few others and they all said not available. Was this a temporary glitch and should I try again in a few days or what?

Moderator Edit: Clarified subject

[Guy_]

Hi @VJCochell - have you done a factory reset at some point which has put your firmware back to it's original old version or the watch faces you are looking at are recently updated ready for use with a newer firmware version?

If you are looking using Google instead of the Fitbit App you will find watch faces made for other watches. There you will need to check if it is available for a Versa 2.

Normally when doing an install for a new watch [or a factory reset watch which sets it to the original state] it should automatically install the latest firmware, however there seems to be a bug with this process in some cases.

See Installation bug for new watches

[VJCochell]

I haven't done a factory reset. I checked this morning and the clock faces are still showing unavailable.


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[Guy_]

@VJCochell- what version of firmware does it show in your watch Settings, About menu?

[VJCochell]

Version 35.72.119

[Guy_]

@VJCochell- All Versa 2 clock faces should work. What error message are you getting exactly?

[VJCochell]

Sent from my iPad

[VJCochell]

I finally was able to select a new face and it is installed on my Versa2.  thanks.