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Can't install New York Times on Versa 3

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‎10-19-2020 10:18 - last edited on ‎10-19-2020 16:20 by Fitbit Moderator

‎10-19-2020 10:18 - last edited on ‎10-19-2020 16:20 by Fitbit Moderator

I want to install the nytimes on my Versa 3, but it says it isn't available for my watch. But it's available for the Versa, versa 2, and Sense. I'm pretty sure this was advertised as being available on my watch, why can't I install it? It feels like a bug.

 

 

Moderator Edit: Clarified subject

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‎10-19-2020 16:23 - edited ‎04-29-2024 09:56

‎10-19-2020 16:23 - edited ‎04-29-2024 09:56

Hi there @taterpot, thanks for stopping by in the Community Forums. I'm sorry to hear you're having trouble installing NYT on your Versa 3, I understand where your concern is coming from. I'll be glad to help you.

In order to better assist you, please confirm you've followed the steps below to install NYT on your watch:

  1. In the Fitbit app, tap the Today tab > your profile picture > your device image > Apps.
  2. Tap the gear icon next to News. You may need to swipe up to find the app.
  3. To adjust the news providers whose content you want included in your list of articles, in the Providers section, tap Edit provider list.
  4. Open the News app on your watch. Up to 10 recent news articles are shown from the providers you selected. Note the following requirements:
    • Your phone must be nearby with Bluetooth turned on.
    • Your phone must have access to the internet.
    • The Fitbit app must be running on your phone in the foreground or background.
    • The News app must have permission to run in the background and access the internet. To check your app permissions, tap the Today tab > your profile picture > your device image > Apps > News > Permissions.
  5. To adjust the article categories shown, tap Filter at the bottom of the list of articles.
  6. Tap Done to save your filters and return to the list of articles.

If the issue persists, please follow the troubleshooting steps provided here: How do I troubleshoot apps on my Fitbit device? 

Maria | Community Moderator, Fitbit


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‎01-03-2021 18:52

In response to MarreFitbit

‎01-03-2021 18:52

Hi there.....I'm having the same issue with finding the NYT for my Versa 3. Only news app is from BBC and after I install that, I don't see a gear icon next to the news. Any other ideas?

Thanks,

Debbi

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