Can't install Spotify on Fitbit Versa

[Snider74]

ive made sure everything is up to date and everything is on. but everytime i go in the fitbit app and go to spotify app to install it but its grayed out for me idk what to do. 

Moderator edit: updated subject for clarity

[Rich_Laue]

@grumpyguts2 as mentioned in the pinned post on the Charge 4 board, and above. This firmware gets downloaded in the background, once the whole file has been retrieved the user receives a message that the firmware is ready to be installed. 

[Defleppardgal]

I'm having the same issue! I have spotify premium also. 

[grumpyguts2]

Sorry. I am not great on some aspects of technology. All I can say is what I did. But it meant me ‘fiddling’ around for ages and installing firmware despite Fitbit being new. Fitbit sent out an email yesterday and I used it synced to Spotify and mine works even better now.Sorry but can’t be any more helpful.G


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[pclaroche]

Posting a reply here in hopes that anyone else like me who purchased a fitbit versa lite during the current sale can get some peace of mind-

Fitbit only downloads updates piece by piece when it syncs with your phone. Despite saying there are no updates, it's just working on getting the latest firmware. Just make sure your all day sync is on and wait it out.

I will add, it's a frustrating solution and a pain that the company has no way to force download an update and for some of us the reason we purchased the watch in the first place is unusable for the first few days.

[grumpyguts2]

Sorry, I’m afraid I can’t be of more help than my previous posts. It took me many frustrating attempts but eventually downloaded it. When it does work I find I’d rather play and control Spotify through my phone.


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[Defleppardgal]

Thank you so much!

[Maddymanni]

It is now almost Sep 2020 and I am STILL having this exact problem with Spotify!  What is really going on?

[grumpyguts2]

Sorry, I’m not a geek but by my fiddling got it to work. By comments you and others have made, it seems that I must have been lucky


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