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Can't log into my Fitbit account

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‎10-11-2023 18:20 - last edited on ‎10-13-2023 02:54 by Fitbit Moderator

‎10-11-2023 18:20 - last edited on ‎10-13-2023 02:54 by Fitbit Moderator

App won't let me log in


Moderator Edit: Clarified subject

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‎10-14-2023 17:26

In response to poshty

‎10-14-2023 17:26

@poshty Welcome on board! Thank you so much for your time in trying to troubleshoot this issue. 

Please note we've been informed that there are some factors affecting the correct functionality of the Fitbit app at the moment. Our team is already working on a solution.

We suggest you try syncing again in a couple of hours. Bear in mind that Fitbit device stores data and you will be able to sync it to the app later on. 

Thank you so much for your understanding. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎10-11-2023 20:03

‎10-11-2023 20:03

the same problem. All the answers I 'm getting don't work either.

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‎10-13-2023 02:53

In response to Pilarsw

‎10-13-2023 02:53

Hi there, @BristolSwimmer @Pilarsw. Welcome to the Fitbit Community Forums. Thanks for bring this to our attention. 

Would you mind trying to log back in to the Fitbit app and sync? Looks like we did have an inconvenience, but it seems to be solved now. 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-13-2023 04:44

‎10-13-2023 04:44

I'm able to login & log my food but that's about it.  After yesterday's outage it did come back & work for a few hours.  Now out again.  Have tried logging out & in again, restarting phone, etc.  After uninstalling app then reinstalling now won't link to bluetooth.  

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‎10-14-2023 17:26

In response to poshty

‎10-14-2023 17:26

@poshty Welcome on board! Thank you so much for your time in trying to troubleshoot this issue. 

Please note we've been informed that there are some factors affecting the correct functionality of the Fitbit app at the moment. Our team is already working on a solution.

We suggest you try syncing again in a couple of hours. Bear in mind that Fitbit device stores data and you will be able to sync it to the app later on. 

Thank you so much for your understanding. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes