Clock face paid and lost

[adeididu]

Hi everyone . I have a small issue . I had a clock face for which i paid like 2 euro last year , it was recheable from Fitbit Gallery but from a third party. Today i changed my clockface with one from Fitbit Gallery and I changed my mind after that. I cannot find anymore my old paid clockface : ''Chameleon'' . Any ideas how to get it back ?

[LZeeW · Accepted solution]

@adeididu  You might not be able to recover it.  Fitbit/Google removed all third party clock faces in the EEA a while ago.  If you uninstalled it, it might be gone.  Please contact Support for more help.

I never found the exact details of why this happened.  Rumors suggested a dispute between Google and the EEA over privacy and protection from rogue developers.  Google decided to remove all third party apps and clock faces.

[adeididu]

Thank you . I contacted the Support few minutes ago...unfortunately you are right . My beautiful ''Chameleon clock'' is lost forever . They can see in my account my activity , they said I uninstalled and that's why I lost it . I just replaced the clock face , I thought it would stay in my gallery if it's already purchased and installed in the device ... anyway.. will find another one , from Fitbit gallery , for free 😃. Have a nice evening , LZeeW !

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