help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Clock face selected won't stay

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2019 11:52 - last edited on ‎12-30-2019 06:54 by Fitbit Moderator

‎12-28-2019 11:52 - last edited on ‎12-30-2019 06:54 by Fitbit Moderator

I am using the multi watch face feature and selected a different watch face, but the app is stuck on switching for a day even though the actual change is reflected on the watch. This also seems to have caused app to stop syncing other data as well

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-30-2019 06:59 - edited ‎10-09-2023 08:37

‎12-30-2019 06:59 - edited ‎10-09-2023 08:37

Hi there @tejasp, thanks for stopping by. I'm sorry for the late response. 

While reading your post I was wondering if the clock face you're trying to set up is from a third-party or made by Fitbit? May I have the name?

For future references, with third party apps, note that Fitbit doesn't own or maintain third party integrations. In this case is recommendable to contact the third party developer to learn more about future implementations. 

To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

If the clock face was made by Fitbit, please restart your tracker/smartwatch by following these steps and then try to install the clock face desired. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes