Clock face won't sync

[Melissadav72]

My fitbit updated and now my clock faces won't stay.  I change them and it stays for about ten seconds and then changes back to a generic face.  I haven't changed any settings so don't know why this has happened.  

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Melissadav72, welcome to the Community Forums. Thanks for the details provided, I'll be glad to help you. 

While reading your post, I was wondering if the clock face you're trying to sync is developed by Fitbit or by a third-party developer?

In the meantime, I'd recommend to restart your Fitbit by following the steps in the article: How do I restart my Fitbit device? 

In case that the clock face is from a developer, please note that with third party apps, note that Fitbit doesn't own or maintain third party integrations. In this case is recommendable to contact the third party developer to learn more about future implementations. 

To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

I'll be around if you need further assistance. 

[Melissadav72]

I have reset it and nothing changed.  It was working fine when I bought it and now it updated.  I have downloaded 3 faces from the app and they stay for about 5 seconds and then goes back to this generic looking clock face.