Deezer app stopped working on Fitbit devices

[FitbitUser104]

I left my Apple Watch at home and bought this at the airport. I’ve spent hours trying to get Deezer to work.   What am I supposed to do it’s just stuck at 0%

Moderator Edit: Clarified subject, updated label and word choice

[Taishen]

I have a feeling its gonna take longer than it should unfortunately.

[radioactrev]

I've personally given up on Deezer, and sprung for the Pandora free trial. It worked first try with my watch! (And had more/better premade playlists)

[Taishen]

But my 300+ songss

[DB111]

Same and I have tried everything. Super frustrating. I contacted support and they said they are trying to resolve this as soon as possible.

[LizzyFitbit]

Hi everyone, and welcome to the new members.

I've moved some of your posts to this thread to keep our team informed. I'm sorry for the experience that you've had with the Deezer app not working on your Fitbit devices. Our team is aware of this situation and they're currently working to identify a solution. Your feedback is appreciated and rest assured it hasn't gone unnoticed.

Once I receive more information from our team, I'll update this thread. In the meantime, please be sure to keep the Fitbit app up-to-date to ensure you receive the quickest resolution.

See you around.

[Taishen]

Where is pandora is it on the sense?

[Mairclam]

I’ve been told it’s fixed.

it isn’t.

[Taishen]

When did they tell you it was fixed?

[Mairclam]

Saturday.

it definitely isn’t (despite logging out and in again as advised)

I don’t even like Deezer as a platform to be honest. I literally only signed up to enable me to use it with the versa 😩

[Taishen]

Same to be honest it's only deezer or spotify on sense

[radioactrev]

Yes, Pandora is on the sense. At least it came factory installed on my sense. I assumed it would also be on the versa, but I could easily be wrong.

I wonder if you have to download Pandora from their app store on the versa.

[Taishen]

It wasnt installed on my sense and it's not in the store for me

[Taishen]

Ohh its because I'm in the UK pandora is only available in the US

[Mairclam]

I’ve been emailed this morning by Deezer with a link request to reset my password saying I need to log out on all devices and log back in.

seriously?!!

I’ve been advised this fur times now and each time it still does not work

Moderator edit: format. 

[InfiniteRick]

Hi,

Same issue here, can't sync deezer playlists to my versa 3. Tried uninstalling - reinstalling every single app, factory reset, nothing works and costumer service couldn't fix it despite their best efforts. This is time consuming and frustrating, especiallt considering the price tag of the device. Can you please let us know asap when this is fixed?

[Maverick1975]

Hi, Will the new OS update bring the availability to upload Deezer music onto my Sense again? It’s been week’s since this has been unavailable and to be frank, it’s simply not good enough. It’s poor customer service Fitbit!!☹️☹️

[nqtuct]

I'm having the same problem

[Andoo]

Joining the conversation...I am unable to download playlists from Deezer to my Versa 2. Do we have a timeline on the resolution?

[InfiniteRick]

Hi, do you have any updates?

[Andoo]

Hi JuanFitbit,

Has there been any updates? I really miss having Deezer on my Versa2. 
Thank you for looking into the issue,

Andoo