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Error message when trying to link to AIA Vitality

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‎12-27-2017 04:27

‎12-27-2017 04:27

Hi, 

 I got this message when i am trying to link to AIA Vitality app. 

 

{"code":404,"message":"Not Found","errors":"No user found"}


Anyone can advice? 

 

 

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‎12-30-2017 08:43

‎12-30-2017 08:43

Hi there @Shineee, let me start by giving you a warm welcome to our Fitbit Community.

 

I was reading your post and AIA Vitality is a wellness program. So my recommendation in this scenarios is to contact directly the Customer support of AIA Vitality for more information since we do not have access to the data of AIA Vitality.

 

See you later until the next opportunity.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎01-01-2018 23:24

‎01-01-2018 23:24

i got the same problem like you anyone can help?

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‎10-23-2018 00:39

‎10-23-2018 00:39

Good day to all, 

 

I've bought Alta HR and I got this message when i am trying to link to AIA Vitality app. 

 

{"code":404,"message":"Not Found","errors":"No user found"}. Attempts were made to connect but to no avail. Contacted AIA Vitality support team but they need time to troubleshoot. Aren't AIA vitality and Fitbit been around? why such issue still existed?

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