Find my phone app isn't working on my Versa 4

[KatieW16]

I have a Fitbit Versa 4, and an IPhone 13. “Find Phone” app on my Fitbit will only find my phone if the Fitbit app is currently open. If it is closed out, it will say “couldn’t find your phone. Move to a different location and retry.” If the app is open, it will work, however, I rarely have any apps on my phone left open, so I want to figure out how to use the app even when it’s closed out. 
Things I’ve tried so far:

Fitbit app updated, IPhone on most updated version of IOS, the Fitbit app is running in the background, Bluetooth is turned on, I’ve restarted both my Fitbit device and phone. 

Is there anything else I can try? I am super disappointed that I’ve been unable to use this feature. 


Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @KatieW16. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with the Find my phone app. I appreciate your time in trying to troubleshoot the issue before reaching out. I understand why you're feeling disappointed. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Nevertheless, please keep in mind the following requirements in order for the Find Phone app to work properly:

• Your smartwatch must be connected (“paired”) to the phone you want to locate.
• Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
• The Fitbit app must be running in the background on your phone.
• Your phone must be turned on.

To find your phone:

• Open the Find Phone app on your smartwatch.
• Tap Find Phone. Your phone rings loudly.
• When you locate your phone, tap Cancel to end the ringtone.
  
  

If the issue persists, see How do I troubleshoot apps on my Fitbit device?