Find my phone app "not available" for Versa 2

[hollv]

I upgraded from my Versa to a Versa 2. I have removed the Versa from my account.

I have had no issues setting up my apps on the Versa 2 with this exception. When I look at the Find My Phone app, the INSTALL button is grayed out instead of the + Install that has the green color.
Under labels it says not available. I use this app all the time on my old Versa.

Moderator Edit: Clarified subject

[hollv]

Finally found help on some old threads....couldn't delete the post or i would have.

[LizzyFitbit]

Hi @hollv. Welcome to the Community.

I'm glad you sorted this out and thanks for your efforts while working on this situation. What you can do is share the steps that you've tried to help other members experiencing similar issues. Please note that if you wish to delete your post, you can always flag it down or notify a moderator to receive help with that.

I hope you can keep enjoying the experience with your Versa 2 and if you have time, visit our Health & Wellness board where you will find great tips and encouragement from other members.

Have a good one.

[HomerNau]

Hi,

What did you do to get "Find my Phone" installed on your versa 2?

Got the same problem 

[LizzyFitbit]

Hi @HomerNau. It's good to see you here.

Thanks for joining this thread. Just to confirm, is the Install button also grayed out? Or are you getting a different error? Does the same happen with other apps?

If you haven't done so, please try the following steps:

1. Remove your Versa 2 from the Bluetooth settings.
2. Force quit the Fitbit app.
3. Restart your Sense to refresh its performance.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Tap your profile picture > Sense > Gallery > Apps.
6. Search for Find my Phone and try installing it one more time.

Hope this helps.

[HomerNau]

Hi

Find my phone came with Firmware 35..72.1.15

Problem solved and it is working now

[LizzyFitbit]

Hi there, @HomerNau.

Thanks for keeping me posted, and for taking the time to get this resolved. I'm glad you were able to install this app after updating the firmware version, and I'm sure other members experiencing similar issues will find your post very helpful. Let me invite you to visit our Health & Wellness board where you can make new friends, find inspiring stories and start your own topics.

Have a good day! 😊