Fitbit App Gallery won't load

[Trailblazer1]

It won't update and keeps saying "retry". I can't change the clock face on my luxe. What's wrong with it and how do i fix it?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Trailblazer1. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post about the issue with the app gallery section. 

I'd recommend trying to clear cache of the Fitbit app. To do so, click on the Fitbit App > Storage > Click on Clear Cache and Clear Data. Afterwards, restart your phone. Next, make sure your Location and Bluetooth setting are both turned ON on your mobile device. Finally, try again.

I've moved your post to the Fitbit App Gallery board for organization purposes.

Hope this helps. 

[Trailblazer1]

Hello,

I've got Clear Storage and Clear Cache, not Clear Cache and Clear
Data. Should I clear both anyway?

Clearing Cashe on its own didn't change anything, but I don't want to
lose the account settings, or the information that has been downloaded
from my Fitbit, so I haven't cleared storage. I don't want to be too
hasty.

Will deleting storage delete all downloaded data?

Thank you very much for your reply in advance.

Best wishes,


Althea

[Guy_]

Hi @Trailblazer1 - if you still have a problem you could check this link known to cause access problems No internet connection  to make sure you have a direct connection.