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Fitbit app issues

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‎01-03-2021 04:59

‎01-03-2021 04:59

Clock face options are missing from my fitbit app. And I can't seem to see my profile either on the app. Was working fine a month ago - I could change my clock face. Some help please, thank you. 

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‎01-07-2021 07:11

‎01-07-2021 07:11

Try first

Logout of Fitbit app [click profile photo, top left, scroll to bottom]

Shut down watch [ Swipe left, Settings, at the bottom, Shutdown]
Reboot phone
Start watch [Hold button [~3 seconds] till it vibrates and wait for Logo and clock to appear]

 

 

then on Android phone

go to Phone | Settings | Apps | Fitbit | Storage  | Clear cache [not data]

Start Fitbit app

 

Saves reinstalling app and hopefully clears the problem, if not reinstall the Fitbit app

Author | ch, passion for improvement.

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