Flat Jarvis customisation resetting

[Roscoaus]

I paid for the customisable version of the flat Jarvis clock face but every so often all the customised settings are reset to the default. I’ve set it up 3 times now but it still is resetting to the defaults. I’ve tried to click on the contact the developer but it just goes to a blank website. Does anyone have a contact for the developer so I can query this?

ive also noticed that the time now take a second or so to update when the screen is woken up?  Not that bad but strange for a watch to do this. 

[MarreFitbit]

Welcome to the Fitbit Community @Roscoaus, hope you're doing great!  Did you were able to get in touch with the developer? 

Hey my friend @Tulio_Castro, would you mind giving us a hand? 

I've moved your post to the Fitbit App Gallery as there are more chances to get related replies here. 

Keep me posted! 

[Tidalwave · Accepted solution]

Hey @Roscoaus,

Easiest way to reach us is through our email: tidalwavemail@gmail.com

Please drop us a message with some details and we will try to sort them out with you.

Best regards,

Tidalwave

[MarreFitbit]

Thanks for the information provided @Tidalwave!  I've made your post as the solution for the original post. Highlighting the solution may be discovered more easily by other community member's facing the same questions or issues. You can read more about Accepted Solutions here. 

I'll be around if you need further assistance!