Heartrate tile not showing up on my Fitbit App

[Buckleys3]

I have been working with support for about a week and I still can't retrieve the active heartrate tile on my Fitbit App. I had it when I first synced my Fitbit Inspire HR and then a week later nothing. This is a new tracker to replace the one that died on June 3rd for no reason. I have been having issues with the app ever since.

[JohnnyRow]

See if this helps. On phone app 'Today' screen, tap 'Edit' near top right; then scroll down to 'Removed Stats' and see if it is there.

[Buckleys3]

That's the problem it does not show up there

Moderator edit: personal info removed

[JohnnyRow]

Another, though unlikely, possibility:

Discover (tab at bottom) > Health & Fitness Stats > Heart Rate

[Buckleys3]

It says that it's added but it's the resting heartrate not the active one. Very frustrating.

Moderator edit: personal info removed

[JohnnyRow]

Resting and current heart rates are on the same tile.  Doesn't necessarily help you, but for clarification when describing the problem, it's not that you are missing a tile, but that Heart Rate Tile is not showing current heart rate.

[Buckleys3]

That is correct just the resting heartrate and it never changes

Moderator edit: personal info removed