Pandora is missing from App Gallery

[BayssMekanique]

I uninstalled the Strava, Starbucks, and Pandora apps when I first received the watch.

Then, today, I went to go and try Pandora and was able to setup an account, but it says I need to install the Pandora app.  So, I go into the "All apps" section, and it's not in there.  I also notice the Starbucks app is also missing.  Now I have a 30 day Pandora trail and no way to install the Pandora app.

Fitbit App on Samsung S8 (Android 7.0)

Moderator edit: added label & updated subject for clarity

[BayssMekanique]

@ErickFitbit, if I deleted the Pandora app and now want to use it, am I SOL?  I've tried restarting both phone and Fitbit and none of the uninstalled apps are coming back into the "All apps" screen.

[BayssMekanique]

If anyone else happens to stumble upon this issue, here's what I've tried (all of which has failed).

1) I performed a factory reset on the watch (but apps did not re-appear).

2) I uninstall app from phone, performed factory reset, reinstalled app, setup device (apps did not re-appear).

3) Uninstalled app, performed factory reset, then ran setup from my computer using a brand new account.  The apps appeared again on my watch (YAY!), but were not functional.  When I tapped on them they would do the droplet animation but immediately return to the home screen.  I then unpaired the watch and connected it to my phone and when it finished syncing, all the apps were gone again.

I give up.  There's obviously some "app store" functionality that Fitbit is working on which is hidden at the moment and there's a bug that allowed these apps to become unlinked from my account somehow and now are no-longer-visible to me.  It's very disappointing.

[BayssMekanique · Accepted solution]

Solved it! Thanks @SunsetRunner and @jessehouwing!

The issue is that for some reason there is a separate "Country" in your profile which seems to only be available through the web portal.  Set the Country/State/City in the web portal and the next time you sync the apps become available again.

[rajensingh]

Hi, I've the same problem. I've not uninstalled the ionic fitbit apps from mobile and desktop. Do I have to uninstall them to re-install the apps in the fitbit  ionic?