Photograph clock face isn't working on my Versa 3

[psmetana]

I have problem with selecting any image for the official "Photograph" watch face. The unofficial watch face have same problem. After selecting the image, nothing happens.

All permissions are enabled.

Update: Display recording: https://youtu.be/DI_G9qAVnAU

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @psmetana. Welcome to the Community Forums. Thanks for the details provided in your post and for sharing the video. 

If you haven't done so yet, please follow the steps below:

• Make sure mobile app and Firmware version are up-to-date.
• Restart your Versa 3. 
• Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
• Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
• Restart Bluetooth.
• Trigger a regular sync.

If you're using the Photograph clock face developed by Fitbit, once you select the clock face you'll see at the bottom the option "Settings", this will redirect you to where you can upload your image. 

For more information, see How do I change the clock face on my Fitbit device? 

Hope this helps. 

[psmetana]

I have taken all the steps described, but unfortunately the situation is still the same.
I have now tried to change my profile picture in the Fitbit application and the situation is the same here.

The same situation is in another watch face from the 3rd party.
So the problem will probably be with the Fitbit application, not with a watch face "Photograph"

[MarreFitbit]

@psmetana Thanks for the details provided and for following the steps I recommended above. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[psmetana]

I have now found another topic where the same problem is solved (https://community.fitbit.com/t5/Android-App/Unable-to-upload-pictures-on-Fitbit-app/td-p/4650455). The answer on your site is that you will not be able to repair the defect in the near future 😞