RESOLVED: Crash when opening Alarms app

[MatthewFitbit]

12/05 Update: This issue should be corrected with Ionic's new update, which is available today. Thanks everyone for your patience and assistance in getting this resolved.

10/19 Update: I've confirmed with out team that a fix for this will be included in Ionic's next firmware release. We haven't announced a specific date for the update, but this issue should be fully resolved once it is available.

It sounds like some users have had success with performing a factory restart on their device, so this is also an option to try if you don't mind taking the time to set things up again.

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 Our team is aware that some users see their Ionic crash when accessing the Alarms app, and are working to get this issue resolved. Apologies for the inconvenience, and thanks for your patience while we work to address this.

Moderator edit: added label

[Katrinetje]

Do you work for Fitbit or represent them in any way Fitalexs? 

[SunsetRunner]

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@Katrinetje wrote:

Do you work for Fitbit or represent them in any way Fitalexs? 

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No, I represent the "read the threads before you pointlessly post silly questions that have already been answered" society. 

[Utku1982]

He is jist a troll, living in his troll world, making actual customers feel more miserable by each new posting of his. 

[SunsetRunner]

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@Utku1982 wrote:

He is jist a troll, living in his troll world, making actual customers feel more miserable by each new posting of his. 

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Thanks so much. Love and kisses to you to.

[RGavCo]

Thanks for the comment. Can’t respond in detail right now. Out training
with my Fitbit.

[MatthewFitbit]

Okay, here's one last reminder to keep your posts respectful and relevant to the topic. I'd really prefer to keep this thread open to discussion, and I think we're capable of being civilized to one another.

[SunsetRunner]

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@MatthewFitbit wrote:

Okay, here's one last reminder to keep your posts respectful and relevant to the topic. I'd really prefer to keep this thread open to discussion, and I think we're capable of being civilized to one another.

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Thanks for the reminder again.

Everything I've said can be referenced within this thread as facts and I'm sorry the truth hurts some people.

I find it really weird that people think I should not have a voice when I'm a paying customer like everybody else, I never said they shouldn't have voice but I did say they do need to show some patience! I never called people names either.

I will continue to keep up my high standards in future. If I end up calling others trolls, imply they are not an "actual customers", tell people they shouldn't comment because it isn't their complaint, state there should be a public enquiry into Fitbit's release schedule because I say so, demand a discussion on priorities, put Android users up against Apple users, moan about Fitbit's testing and distribution processes, shout "are we there yet" every day (imho would be understandable if people were waiting for months but they aren't), and start inventing some rubbish like people are plants employed by Fitbit (honestly that one takes the biscuit!), ask people loaded questions like "do they work for Fitbit?" then I do hope I get a very harsh prod from the mods here.

Ultimately a fix is coming this way, people need to be patient. If you feel miserable about it I'm sorry, perhaps you should go out for a jog, or watch TV or something..  cheer up (or more harshly.. get over it, sorry if that offends some people but it's the truth).

I hope we can be civil now.

[Sassysampson]

Mines doing the exact same I had surge before with no problems it's seriously pissing me off 

[SunsetRunner]

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@Sassysampson wrote:

Mines doing the exact same I had surge before with no problems it's seriously pissing me off 

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Settings->About->Full Factory reset.

Fix is ready we are waiting for testing and rollout.

Or return the watch.

Further info in the thread.

[Bikewidow]

Mine is doing the exact same thing.  Only had it for 3 weeks

[SunsetRunner]

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@Bikewidow wrote:

Mine is doing the exact same thing.  Only had it for 3 weeks

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Settings->About->Full Factory reset.

Fix is ready we are waiting for testing and rollout.

Or return the watch.

[SunsetRunner]

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@Utku1982 wrote:

I did not like how this whole situation has been handled over the past three weeks so finally returned the watch. Happiest sleep I had in 3 weeks and no regrets!

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Good. Well done.

[SunsetRunner]

I’ve updated the app on my iPhone to the version released today, 10/31 and it continued. To crash. 

[SunsetRunner]

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@SunsetRunner wrote:

I’ve updated the app on my iPhone to the version released today, 10/31 and it continued. To crash. 

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Settings->About->Full Factory reset is the apparent fix.

A firmware fix is ready we are waiting for testing and rollout.

Or return the watch.

For further information read this thread.

Cheers.

[Snshine1028]

Has anyone had an issue trying to access the Alarm on the ionic and it would restart the watch?

[SteveH]

This is a known bug. Check the following thread:

https://community.fitbit.com/t5/Ionic/Crash-when-opening-Alarms-app/m-p/2224533#M4593

Seems that a fix has been made and will be included in the next firmware update.

[samholt]

@MatthewFitbit  Any ideas when the alarm fix will be happening.  I am so very disappointed after saving for the ionic and loving it for the first 4 days only then to have the alarm app crash.  I have performed full reset and now the ionic will not sync with my phone at all leaving me with no notifications and no sync of data plus it didn't fix the alarm issue anyway.

This is absolutely ridiculous for the price that was paid.  I should have stayed with my original fitbit flex which was working perfectly despite the strap snapping!

[SunsetRunner]

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@samholt wrote:

@MatthewFitbit  Any ideas when the alarm fix will be happening.  I am so very disappointed after saving for the ionic and loving it for the first 4 days only then to have the alarm app crash.  I have performed full reset and now the ionic will not sync with my phone at all leaving me with no notifications and no sync of data plus it didn't fix the alarm issue anyway.

This is absolutely ridiculous for the price that was paid.  I should have stayed with my original fitbit flex which was working perfectly despite the strap snapping!

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A firmware fix is ready we are waiting for testing and rollout.

Or return the watch.

For further information read this thread, you will notice that ETA's won't be offered.

Cheers.

[MatthewFitbit]

@samholt This will be fixed with Ionic's next firmware release. We haven't announced a specific date for this update, but our team is working hard to get it delivered as soon as possible.

[samholt]

@SunsetRunner

Thanks but I don't want to return the watch. 

I was merely requesting an update on where Fitbit are up to with the rollout.  If they have the fix then why don't they just sort it.