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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi there @LaurenG92, it's nice to see you around the Community Forums. I'm sorry to hear you're unable to use Spotify on your Sense, I understand where your concern is coming from. Thanks for already trying to uninstall and reinstall the app in order to solve the issue, I'll be glad to continue to help you.
In order to log into your Spotify account, on the screen where Spotify is asking for you to give permission to Fitbit to connect, there is a link to see what apps already have access to Spotify. So, click on it, then delete Fitbit from the list. The, back out to the Fitbit app and selected Log In to my Spotify account. It should connected correctly after those steps.
I'd also recommend trying the steps in this article: How do I control music playing on spotify?. Additionally, make sure that your Spotify is already in the latest version. You can go to the Fitbit app and see if it says "update" if so, go ahead and update your app:
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi there @LaurenG92, it's nice to see you around the Community Forums. I'm sorry to hear you're unable to use Spotify on your Sense, I understand where your concern is coming from. Thanks for already trying to uninstall and reinstall the app in order to solve the issue, I'll be glad to continue to help you.
In order to log into your Spotify account, on the screen where Spotify is asking for you to give permission to Fitbit to connect, there is a link to see what apps already have access to Spotify. So, click on it, then delete Fitbit from the list. The, back out to the Fitbit app and selected Log In to my Spotify account. It should connected correctly after those steps.
I'd also recommend trying the steps in this article: How do I control music playing on spotify?. Additionally, make sure that your Spotify is already in the latest version. You can go to the Fitbit app and see if it says "update" if so, go ahead and update your app:
Best Answer