Spotify app reverts to free version (RESOLVED)

[AlessFitbit]

Fitbit Update: 12/12

Hi everyone,

We're aware of an issue where you sign in to your Spotify Premium account in the Fitbit app and soon after it reverts you back to the free version. 

Please try steps in this article: How do I control music playing on spotify? 

If you continue experiencing this issue, our teams are aware of the problem and we'll continue to monitor the situation. We may not be able to provide an immediate solution, but we'll keep our team informed of the impact to you and other customers. 

[Marcus_S]

@Fitbit @MarreFitbit It appears @racascbottoms solution is only a temporary fix.
Can we get a permanent solution for this?

@JuanJoFitbit @WendyB @SunsetRunner @NellyG @Odyssey13 @JohnnyRow @SunsetRunner @SunsetRunner @SilviaFitbit 

You are ranked among the most active/influential Fitbit community users. Do you have any recommendations on how we can get this bug fix prioritized? There are a lot of users that can't use their Fixbit devices as advertised, and it looks like the last moderator went cold in September without providing an adequate solution.

[SilviaFitbit]

Hey everyone! Sorry for the delayed reply. 

I appreciate the time you took to share what you're experiencing with Versa watches and Spotify. Thanks for the troubleshooting tried. 

I've moved your posts here to keep it organized. I would like you to make sure you've properly set your Spotify app in your watch and that you have a Spotify Premium Account. If after checking the above, you're still seeing that Fitbit isn't recognizing your Premium account, please provide me with a screenshot of the message you're seeing in Fitbit app gallery. 

Keep me posted. I'll be around if you need further assistance. 

[Odyssey13]

Hi @Marcus_S  no ideas from me. Your posting on the forums and interacting with the moderators helps. The more you're able to describe helps, too. 

Might be a good time for members to know which people posting on the forums are Moderators or Fitbit Employees.  click to learn how

There are also Fitbit Community Council members, but they are not employees of Fitbit, merely members, like everyone else, who keep track of their steps.  click to learn more about CC

[2Phat4U]

Same issue.

[hoser81]

Same issue. Also on a Google Pixel 3 XL. Very frustrating.

[MazzPC]

I am experiencing the fame issue.

I have a family premium account. Spotify in my Versa only works for minutes and then the Fitbit app says that I need a premium account (It is already configured!)

I have tried everything.

Does anyone know a solution? if this does not work I will return my Versa 2.

I am using Android Galaxy S9+

[Splewi]

Also experienceing this. Very annoying to go ino the fitbit settings EVERY time.

[Eleebob7]

Hi there

Same issue as stated before.

Model: Fitbit ionic

Watch Sw version: 27.70.7.14

App version: 3.11 (20243448)

Steps to reproduce: 

Install Spotify app on watch through app Fitbit app manager.

Tap gear icon to log in.

Login and watch control are successful

After a few hours of normal operation, watch cannot connect to the app.  

Tap on gear icon again, get prompt requiring premium level Spotify.

Repeat login process, control reestablished.

Repeatability: 100%

 

[seemebreakthis]

Same issue.  Using Android phone (Xiaomi Mi9).  Problem started maybe a couple of weeks ago.  This problem did not exist before.

[kroos]

This thread is a couple of weeks old, but the Fitbit app for my Versa 2 is still doing the same thing, reverting my Spotify premium account to a free account, and disabling the functionality on the watch.  I'm syncing with an Android (LG Q7+).  Any word on when this bug will be fixed?  Thanks!

[MazzPC]

I opened a ticket with Fitbit support.

They are basically saying there is no fix for now.

Is anybody else opening tickets?

We need to push on this. It is so frustrating the watch does not work as they promised. 

[Rocksaber]

How do you submit tickets? I only see the support chat option and DM on twitter. The support chat staff didn't seem to be aware of the issue when I talked to them.

[MazzPC]

Request the support chat guy to open a ticket.

Or I think you can email:

https://contact.fitbit.com

We need to push on this. If I do not have Spotify control the watch is useless for me.

[Rocksaber]

This describes it best. I have the same problem verbatim 

[LizzyFitbit]

Hi everyone. Thanks for continue participating this thread and welcome to our new members. I'm sorry for the delayed response.

I appreciate your efforts in troubleshooting your watches to get the Spotify app working correctly. I understand where you're coming from as we also want you to enjoy this feature on your watches, I'm sorry for the inconvenience this is causing you. Our team is working hard to bring a fix as soon as possible and while there isn't a time frame, I'll update you with more details once I receive them from the team. Be sure that your comments haven't gone unnoticed.

If you need anything else, feel free to let me know.

[Adeystevo]

Fitbit really needs to sort this, I'm having the same issue.

I had the charge 3 which had a known fault with the screen breaking replaced 3 times, I've gone for the versa 2 for a better experience and now this, come on Fitbit do I need to look for an alternative device?

[theITgui]

There is an issue with the Spotify application on my Versa 1. It will log in and work fine for a day but when it stops working I go back into the settings, it says "Spotify Free" because it's confused by my family plan. Can you folks get together with Spotify and fix this? Thanks a bunch. 🙂 

[theITgui]

Delete. Edited OP. 

[HasanZobaer]

I'm having the exact same issue too! Phone - Nokia X6 and Fitbit Versa Lite.

[modren]

Hello, the Spotify app on my Versa 2 will work for a little while, but then stops working. When I go into the settings on the phone app, I will see it says I have a Free account. My account is premium (student premium). Logging out and then logging back in fixes the problem temporarily, but after a while it inevitably happens again, and when I look at the settings it is back to thinking my account is Free.

I am on the latest Versa 2 firmware, the app is fully updated, I have a Google Pixel 1.