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Spotify not recognizing family subscription

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‎05-03-2020 09:07 - last edited on ‎05-05-2020 13:30 by Fitbit Moderator

‎05-03-2020 09:07 - last edited on ‎05-05-2020 13:30 by Fitbit Moderator

The app does not connect to my spotify premium family subscription. 

Does Fitbit spotify app not recognize spotify premium family subscription as Spotify premium subscription?

I'm running latest Iconic firmware,

Spotify app version 1.1.21

I'm the holder of the spotify subscription 

 

Moderator edit: Updated subject for clarity 

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‎05-05-2020 13:29

‎05-05-2020 13:29

@Stebbis Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that your Ionic isn't recognizing your Spotify Premium family subscription. I appreciate that you mentioned you have the latest firmware version installed. 

 

I would like you to restart your Ionic and look for a Spotify update on the Fitbit app Gallery, if there's any update for the app, please install it and try again. 

 

Image from iOS.png

 

I've moved your post to the App Gallery board, because it's related to the topic. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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