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Strava - Authorization Error

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‎01-27-2021 14:43

‎01-27-2021 14:43

Since I have linked Strava to my Fitbit it and since then Strava has stopped working. 

 

It shows no data and it repeats the same message - "Authorization Error" on a red banner. 

I have deleted the app and downloaded again, I have turned off my phone, and I logged in on my computer to recess -  no success. 

 

Does anyone know how to solve this?

 

Thank you

Claudia

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‎01-28-2021 05:04 - edited ‎09-29-2023 05:22

‎01-28-2021 05:04 - edited ‎09-29-2023 05:22

Hi there @ClaudiaAndrade, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with Strava before reaching out.

In addition to the steps you've tried, please revoke access to the integration and relink their Fitbit account.

If the issue persists, try the following steps:

- Go to the phone's Settings > Fitbit > turn on Background sync
- Go to Fitbit app > Account > Fitbit, turn on All-Day Sync
- Go to Fitbit app > Account > Fitbit > App > My App > Strava > Permissions > Toggle all to on
- Go to  Fitbit app > Account > Fitbit > App > My App > Strava > Settings, and log in to your Strava account
- Sync your device

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-28-2021 05:04 - edited ‎09-29-2023 05:22

‎01-28-2021 05:04 - edited ‎09-29-2023 05:22

Hi there @ClaudiaAndrade, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with Strava before reaching out.

In addition to the steps you've tried, please revoke access to the integration and relink their Fitbit account.

If the issue persists, try the following steps:

- Go to the phone's Settings > Fitbit > turn on Background sync
- Go to Fitbit app > Account > Fitbit, turn on All-Day Sync
- Go to Fitbit app > Account > Fitbit > App > My App > Strava > Permissions > Toggle all to on
- Go to  Fitbit app > Account > Fitbit > App > My App > Strava > Settings, and log in to your Strava account
- Sync your device

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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