help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Uber doesn't sync to my account

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-23-2020 02:33 - last edited on ‎11-23-2020 06:49 by Fitbit Moderator

‎11-23-2020 02:33 - last edited on ‎11-23-2020 06:49 by Fitbit Moderator

I have set up the uber app and signed in multiple times but it just shows:

      Signed in as undefined undefined

I have uninstalled the app and I'm connected to WiFi. The app opens but it doesn't sync with my account, thus it doesn't recognize the home and work address; and if I order an uber, I don't receive any updates on my versa 3. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-23-2020 06:53

‎11-23-2020 06:53

Hi there @elb20, welcome to the Community Forums. I'm sorry to hear that you're having difficulties to set up Uber app on your Versa 3. I understand where your concern is coming from. Thanks for the details shared in your post, I'll be glad to help you. 

 

If you haven't done so yet, I'd suggest taking a look at this help article: How do I set up and troubleshoot apps on my Fitbit device?

 

If the steps recommended from the help article don't work, please try doing the following:

 

  • Restart your phone
  • Remove the Uber app from your watch by uninstalling it through the Fitbit app
  • After, you have to reinstall the Uber app
  • Make sure you complete a new setup 

 

I've moved your post to Fitbit App Gallery for organization purposes.

 

Let me know how it goes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎11-23-2020 06:53

‎11-23-2020 06:53

Hi there @elb20, welcome to the Community Forums. I'm sorry to hear that you're having difficulties to set up Uber app on your Versa 3. I understand where your concern is coming from. Thanks for the details shared in your post, I'll be glad to help you. 

 

If you haven't done so yet, I'd suggest taking a look at this help article: How do I set up and troubleshoot apps on my Fitbit device?

 

If the steps recommended from the help article don't work, please try doing the following:

 

  • Restart your phone
  • Remove the Uber app from your watch by uninstalling it through the Fitbit app
  • After, you have to reinstall the Uber app
  • Make sure you complete a new setup 

 

I've moved your post to Fitbit App Gallery for organization purposes.

 

Let me know how it goes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes