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Unable to delete or add stations to Pandora

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‎01-22-2020 11:31 - last edited on ‎01-29-2020 20:32 by Fitbit Moderator

‎01-22-2020 11:31 - last edited on ‎01-29-2020 20:32 by Fitbit Moderator

One, I cannot edit the Pandora playlist thats under “Media” on the fitbit app. So I cannot delete nor add new playlist. 

Two, I cannot connect my wireless headphones to my Versa 2 watch. 

I have tried resetting my watch, I tried resetting the app, I tried resetting my phone. Absolutely NOTHING is helping.

 

Moderator edit: updated subject for clarity and label

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‎01-29-2020 20:31

‎01-29-2020 20:31

Hi @natacas18. Welcome to the Community Forums. I'm sorry for the delay.

 

Thanks for sharing the issues you're having with your Versa 2, as well for the troubleshooting steps tried on your own. Let me help you with each of your inquiries. While it's odd that you're not able to delete or edit your stations, may I know if you've updated the Fitbit app to the latest version?

 

If you have, I'll need you to go to the Fitbit app, tap on your profile picture > Versa 2 > Media > Pandora and the three dots icon at the upper right corner so you can see the option to remove the stations. If that option isn't displayed, please take a screenshot and attach it in your reply so I can further investigate. Please note that the Thumbprint Radio is downloaded to your watch automatically and can’t be removed without unlinking your Pandora account from your Versa 2, which will delete all Pandora stations from your watch.

 

About your wireless headphones, are you getting an error when doing the process? Have you made sure those headphones aren't connected with another device, such as your phone? I'd recommend to turn off any Bluetooth connection that is nearby and then try paring your headphones to your Versa 2 one more time.

 

By the way, I've moved your post to the Fitbit App Gallery to keep our forums organized.

 

Keep me posted.

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