United Airlines App Shows "Not Connected"

[Flashy1]

 United Airlines app has trouble logging in and when it finally does it says on my Fitbit versa that it's "Not connected" but it is synced and all other apps work 

Moderator Edit: Title for Clarity/Added Labels

[SantiR]

@Flashy1 Welcome to the Fitbit family! Thanks for sharing the experience you are experiencing with the United Airlines app.

Please make sure you have a solid Bluetooth and Wi-Fi connection. Also, perform a restart on your watch.

If after doing this you keep experiencing the same, please uninstall and reinstall the app. That should also help you out with this.

Hope this helps. Keep me posted! 

[Flashy1]

I have solid Bluetooth & wifi connection .. I uninstalled ( both fitbit app and United app)  and reinstalled Re checked all connections ....still same message stating in red "no connection"

Also performed restart on fitbit versa 

All other apps work fine ! 

[SierraBravo]

I have to agree with Flashy1, I am experiencing the same issue, which is really frustrating. It was a major appeal to getting this fitbit and a fitbit in general instead of another brand fitness tracker.

please fix!!

[SantiR]

Thanks for trying those steps and confirming @Flashy1. Also, welcome to the Fitbit forums to @SierraBravo!

By any chance, can you share a picture of the app showing the "No Connection" message? That way I can check further into this.

Keen to read if any other users have been experiencing the same?

Keep me posted! 

[evillama]

It's 11:30am EDT and my flight tomorrow leaves at 4pm - so this is within 36 hours. It should be showing on my Fitbit now. The flight is definitely in my United account.

My Fitbit only shows "Couldn't find any flights - Add flights from your United Airlines account."

So how do I do this?

[SantiR]

@evillama I hope you're doing well! Thanks for taking the time to report this situation and for providing the details on this.

Fitbit is looking into this situation right now. Thanks again for your report. Once I get an update on this, I will let you know.

Thanks for your patience. Keep me posted! 

[CoachingDiva]

I am having the same issue and have a flight reservation on my account and reads that i am not connected.

[SantiR]

@CoachingDiva Welcome to the Fitbit family! Thanks for reporting this situation too. Also, thanks for sharing the picture. I will add it to the reports. It's very helpful!

Fitbit is still looking into this situation right now. Once I get an update on this, I will let you know for sure!

Thanks for your patience. Stay tuned! 

[Fitgymer]

Same problem after Versa reset and reload app.

[MarreFitbit]

Welcome on board @Fitgymer! Thanks for resetting your Versa and reloading the app, nice way to go!

Once we get an update in regards to this situation, we will keep you all posted. 

Let me know if there's anything else I may assist you with.

[bsbruce]

I am having the same issues as previously stated.  Is there any anticipation as to when this will be fixed?

[SantiR]

@bsbruce Welcome to the Fitbit forums! Thanks for also reporting the you are experiencing this.

There is currently not an anticipation yet. Rest assured that we will let you know once we get some updates about this matter.

Thanks for your report and your patience.

See you around!

[Prgtexas]

Having the same issue-any update?

[SantiR]

@Prgtexas Welcome to the Fitbit family! Thanks for also reporting that you are experiencing this with the United Airlines app.

I will add you to the report. Thank you. There are currently no updates yet. Rest assured that I will let you know once I have any!

Keep me posted! 

[Aggiewolv]

Howdy! Just curious to see if this issue has been resolved with the United app? I’m having the same issue of being told the app is not connected and I should sync my watch to my phone (which doesn’t fix the issue).

Thank you and merry Christmas!

[MarreFitbit]

Welcome on board @Aggiewolv, it's nice to see you around the forums! Have you tried the tips and recommendations that my friend @SantiR has shared here?

Looking forward to you response! 

[Aggiewolv]

Hello, yes this (uninstalling and reinstalling the app) seems to have worked. Thank you!

[MarreFitbit]

Yey @Aggiewolv! Music to my ears.  

I'm glad to hear that you're back on track after uninstalling and reinstalling the United App. 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Merry Christmas! 

[Fitgymer]

Traveled in mid December. Still not able to connect to see my boarding pass. I will remove the the App until they fix it.