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Versa 2 - United Airlines won't find any flights

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‎09-22-2019 15:30 - last edited on ‎09-23-2019 12:23 by Fitbit Moderator

‎09-22-2019 15:30 - last edited on ‎09-23-2019 12:23 by Fitbit Moderator

Greetings Fitbit Community,

 

The Versa 2 F/B have been working quite nicely. Only stumbling block is the United Airlines App. I attempted to update, clear cache, relog in, reboot, etc, on both watch and phone to no avail, as the app still reports that it couldn't find any flights. (I have 3 currently booked, one tomorrow am.) Info is not populating.

 

Suggestions?

 

Thanks!

 

 

Moderator edit: updated subject for clarity

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6 REPLIES 6

‎09-23-2019 12:22

‎09-23-2019 12:22

Hi there @PeteI, welcome to the Community Forums. Thank you for taking the time to report and troubleshoot this issue.

 

I have spoken to our product team about this and it is currently being looked into. I will be sure to keep  you all updated as more information becomes available. 

 

In the meantime, I would recommend 1) Checking permissions are all set 2) Make sure their are no errors in Settings when connecting your United account 3) Make sure the Fitbit app is running in the background to access internet 4) and uninstall/reinstall the app if you have not done so already. 

 

As mentioned, I will keep you posted once I have more information. Thanks again for reporting this issue.

Maria | Community Moderator, Fitbit


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‎09-23-2019 14:45

In response to MarreFitbit

‎09-23-2019 14:45

Thanks for the update.

I have reinstalled both applications, United Airlines and Fitbit. It appears the flight info may not be getting pushed in the correct format? United did recently change their layout and added some features at their boarding pass screen.

Hope for a quick resolution.

Thanks!
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‎09-23-2019 14:53

In response to PeteI

‎09-23-2019 14:53

Some info:

United Airlines App version 3.0.19
Fitbit App version 3.6.1
Android version 7.0
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‎09-28-2019 21:07

‎09-28-2019 21:07

Just wondering if there has been any updates to the United App. I would like to use the app for an upcoming trip but I get the same messages as others stating no flights can be found.

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‎06-29-2021 06:24

In response to MarreFitbit

‎06-29-2021 06:24

Hello, I am also having the same problem. My Versa 2 app says to couldn't find any flights. Add flights from your united account. I have reinstalled both the app on my watch add phone but nothing is working.  Mt flight is today and it still isn't working. I can see that maybe the app is just not working since from the forums this has been happening for others for years, but you would think it would be fixed by now.  Please help.

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‎07-03-2021 08:00

‎07-03-2021 08:00

Same problem occurs on the Sense. I’ve tried all the reset/power on off recommendations. I think United needs to update App to support the more current Fitbit products. 

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