Versa 3 Coach app keeps trying to install

[cpe33]

Versa 3 keeps trying to install Coach app. I have 4 times factory reset the watch, uninstalled and reinstalled the Fitbit app and set up the watch as a new device. It is still trying to install the Coach App. Any ideas?

[SunsetRunner]

Have checked my phone today and the coach app has finally been removed. So it must be a case of just waiting. Still bad that fitbit support have not given an update on this problem.

Sent using the mail.com mail app

[DD9090]

It's crazy that fitbit are being so quiet about this pretty big issue.... 

[SunsetRunner]

So I checked my apps today and the coach app has finally disappeared. I think it’s just a waiting game, and the coach app is dropping off a certain amount of accounts per day.

it’s very annoying that Fitbit have not communicated to us but I think people need to just wait it out.

[SunsetRunner]

Coach app was finally gone this morning when I checked. Firmware has not updated yet so I guess it is a waiting game as @SunsetRunner has said as well. Very poor customer support though. Stay strong people, eventually it will be gone!!

[se_0102]

Gone for me as well ☺☺

[snowladyxx]

I'm android. Uninstalled everything yesterday. Fitbit wouldn't domagiwn load last night at all. Gave up. This morning it had loaded. connected my versa 3 & magic - the coach app has gone - what a palava, but at last it's gone.

[YojanaFitbit · Accepted solution]

Hi everyone. Thank you all for sharing you feedback about this topic related to Fitbit Coach.

I'm glad to let you know that Fitbit Coach app has been removed from all smartwatches (from US, UK, Canada), and should no longer be accessible with means you shouldn't have any problems with the Coach app being stuck either on the Fitbit app or your watch, as you've been reporting. Please note that it'll be removed internationally soon.

If you notice something different, please let me know so we can help you out with this.

See you around.

[SunsetRunner]

Hello

It has not. Mine is still trying to install.

Kind Regards
Bob Ludlow

[Honsi]

The coach app is still trying to update 😞

[ilpanich]

Hi @YojanaFitbit,

  I have received and installed last Versa 3 firmware update 2h ago, rebooted both phone and Versa 3, cleared Fitbit app cache...

But coach still tries to install.

So... It is not solved for me.

I wait for you reply..

Thank you.

[Anya48]

Think it’s actually gone

Sent from my iPhone

[DD9090]

Coach still trying to do its thing here 😭

[Pulse68]

My versa 3 still have coach app turing to install

Sendt fra min iPhone 12 pro
Pulse69 as Communityname

[ilpanich]

Just some more details after my last reply: even tried uninstalling Fitbit app from my android phone, but didn't help.

Seems an issue on Fitbit account side...

[YojanaFitbit]

Hi everyone.

Thank you for adding this information. Please note that Fitbit Coach app has been removed from all smartwatches from US, UK, Canada and it will be removed from other countries soon. I've update this information on the best answer as well. 

I really appreciate your feedback.

[SilviaFitbit]

Hi everyone, 

Thank you for sharing your experience with Versa 3 and the Coach app. Just wanted to share that this issue should be resolved by now. As mentioned by @YojanaFitbit previously, the Fitbit Coach app has been removed from all smartwatches from US, UK, Canada and it will be removed from other countries soon. I've updated this information on the best answer as well. 

See you around.