help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 won't connect to Alexa on my new Galaxy S24

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-10-2024 17:08

‎12-10-2024 17:08

Upgraded to a new phone and alexa won't connect to my versa 3 through the fitbit app.  I tried uninstalling the amazon app, restarting the phone. Found the support topic about uninstalling the amazon app but it gives me the same error "Unable to connect,  There was an error connecting to your amazon account. Please try again later".  I signed out of the FitBit app then signed back in.  I've tried just about everything. Tough to get tech support on here. Wondering if I have to start over by uninstalling the fitbit app as well.  Any Suggestions?

Best Answer
Labels:
1 REPLY 1

‎12-16-2024 05:51

‎12-16-2024 05:51

Solved this problem myself.  Just uninstalled the fitbit app and unpaired both Bluetooths. Then reinstall and pair everything.  

Best Answer