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Weather not working on Orbital Sunrise Clock Face

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‎04-15-2019 18:05 - last edited on ‎04-17-2019 07:22 by Fitbit Moderator

‎04-15-2019 18:05 - last edited on ‎04-17-2019 07:22 by Fitbit Moderator

I just got my Ionic. I am a fan of it, but the watch face I found "Orbital Sunrise" seems really great but I can't get the weather to work. It just says >>>>> -- Unable to get location

Has anyone gotten this thing to work? 

 

 

Moderator edit: updated subject for clarity

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‎04-17-2019 07:26

‎04-17-2019 07:26

Welcome on board @FiremanDan757! I'm glad to hear you're such a great fan of Fitbit Ionic. 😊

 

If the weather is not working,  I'd recommend to see the help article Weather. 

 

For future references, with third party apps, note that Fitbit doesn't own or maintain third party integrations. So, if the issue with the weather persists, is recommendable to contact the third party developer to learn more about future implementations. 

 

To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

 

I'll be around if there's anything else I may do to assist.

Maria | Community Moderator, Fitbit


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‎04-18-2019 02:29

In response to MarreFitbit

‎04-18-2019 02:29

Hello @FiremanDan757 ,

just installed to test it for you. It works perfectly for me.

My first suggestion is to verify that your provided Location and Internet permissions to the clockface. To check this head to your clockface settings on your Fitbit smartphone app, click see all details and then permissions.

Don't hesitate to ask further help if needed.

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