can't setup my city in weather app

[josezito]

Hi, 

For some reason the fitbit app can't find my city in the weather app config.

How can I find what's wrong?

Thanks,

Moderator edit: added tag

[SunsetRunner]

Hi @josezito. If the city is not listed, then try this:

• In the Weather app, instead of looking for your city, select Current Location.
• Then, on your phone, turn Location to ON for Fitbit. 

That should get you in the right area.

[MarreFitbit · Accepted solution]

Hey there @josezito, it's nice to see you around! Have you tried what @SunsetRunner suggested? Did it work?

To set up the Weather app:

1. Open the Weather app  on your watch.
2. Open the Fitbit app and tap or click the Account icon  > your device image.
3. Tap or click Apps.
4. Tap or click the gear icon next to Weather. You may need to scroll down to find the app.
5. By default, the Weather app shows your current location, which cannot be deleted. Add up to 2 additional locations you want to see in the Weather app.
6. Sync your watch with the Fitbit app. It can take a few minutes to see the updated list of locations on your watch.

If the weather for your current location doesn’t appear, check that you turned on location services for the Fitbit app. For instructions, see How do I allow the Fitbit app to use my phone's GPS? If you change locations, sync your watch to see your new location in the Weather app.

Let us know the outcome! 

[josezito]

Hi, I've follow those steps but it still doesn't show any weather info.

On the watch it tells me that there is no location setup.

On the phone, I do see "current location" listed and it has access to the GPS (it's being used for the exercises).

If that makes any difference: I'm in Portugal.

[josezito]

I've just repeat all the steps in the guide and now I can see the weather info on the watch.

Thanks!

[SunsetRunner]

Thanks for letting us know, @josezito! 

[MarreFitbit]

Great news @josezito! In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep us posted!