"No interent connection" when going into clock faces & apps

[Jens-l]

I go into the Fitbit app & go to change clock faces or add an app, but when I click on those sections it says there's no internet connection....but I 100% do have internet connection. I've tried on both wi-fi & data, I've uninstalled the app & restarted my phone a couple of times & everything is up to date, but it still has the same problem.

[JohnnyRow]

I often get that but message just go ahead and it usually works.  No idea why.

[Jens-l]

I hit retry, but it doesn't come up with anything. Just the same message.

[icantremember · Accepted solution]

Are you running an adblocker or vpn? Using a private DNS server? If so, disable any of those and try again.

[Jens-l]

That worked! Thank you 😊

[icantremember]

Glad to hear it. I've tried to figure out what's blocking it, but the obvious fix (whitelisting *.fitbit.com or something) doesn't seem to help. Would be nice for someone at fitbit to chime in here.