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"Oops. Looks like there's no internet connection" when trying to download a clock face on Sense

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‎08-24-2023 01:42 - last edited on ‎08-25-2023 07:23 by Fitbit Moderator

‎08-24-2023 01:42 - last edited on ‎08-25-2023 07:23 by Fitbit Moderator

Everytime you click watchfaces, to change' a pop up saying 'opps there's no internet connection'.

This happens even if internet working fine well.

Moderator Edit: Clarified subject

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‎08-24-2023 06:24

‎08-24-2023 06:24

Hi @SunsetRunner - this is a known issue - have a look at No internet connection - that should help you resolve it.

Author | ch, passion for improvement.

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‎08-25-2023 07:24

In response to Guy_

‎08-25-2023 07:24

Hi there, @SunsetRunner. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Sense. 

As @Guy_ has mentioned, the "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

I've moved your post to the Fitbit App Gallery board for organization purposes.

Maria | Community Moderator, Fitbit


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