Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[meme9796]

Does anyone’s Fitbit. Leave red marks? I don’t have it on tight.  So why would jt leave marks. The last one I had. Didn’t do this.

so why this versa 4 do this. Just wondering

thanks

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community, @meme9796.

Thanks for bringing this to my attention. I understand your concern and I apologize for this experience. Given this situation, I'd like to get you in touch with our Support team. To request a case for you, I need additional information from you that would best be shared privately. I've sent you a private message, please check your inbox and reply back with the required information.

In the meantime, let me recommend reviewing our product & safety information and following our wear and care tips which have helped other members.

[Panicof1873]

When I put my Versa 3 on the charger, it gets hot instead of charging. I moved the cord to different USB ports, and it does the same thing regardless. I did not receive any messages about the update from January, and now my device is dead. Thank you so much for your assistance in fixing this issue.

[LZeeW]

Hi @Panicof1873 .  A hot battery indicates a battery charging fault.  Please stop trying to charge it.  Do not wear it.  Dispose of it according to the e-waste rules of your location.

[beeneshanzala]

I am experiencing discomfort and  pain on my wrist when I wear my versa 4

[DavidFitbit]

Hi @beeneshanzala, Welcome to  the Fitbit Community! It's great to have you here!

Thanks for bringing this to my attention, and I'm sorry for the experience that you've had with your Sense.

Because your safety is our priority, I need additional information from you that would best be shared privately. I've sent you a private message, please check your inbox and reply back if you have any other questions.

[DavidFitbit]

Hi @LZeeW and welcome @Panicof1873 to the Fitbit Community! It's great to have you here!

Thanks for bringing this to my attention, and I'm sorry for the experience that you've had with your Versa 3. Because your safety is our priority, I need additional information from you that would best be shared privately. I've sent you a private message, please check your inbox and reply back if you have any other questions.