Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[FatimaFitbit]

Hi there @ren_morisuto! Welcome to the Fitbit Community!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[Starbar1]

Hi my versa 3 was working great till it wasn’t holding a charge , getting very hot when it was charging and now switched off completely, tried all the reboot steps and still not working

[FatimaFitbit]

Hi there @Starbar1! Welcome to the Fitbit Community!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[Hiker68]

Hello - I have the same issue. Blank screen, overheating when on charge - VERY HOT. App doesn’t seem to open anymore. Have been having issues with Fitbit for some time including duplicating data from the previous day instead of displaying new data. It helped to turn of app/ph. Have tried all recommended fixes to restart but no result. 

[FatimaFitbit]

Hi there @Hiker68! Welcome to the Fitbit Community!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

[ikassi]

I started wearing my inspire 3 on my leg (ankle) a month ago, and I just realised that it’s leaving a red mark (like a rash) underneath it. Anyone had a similar experience? Is the Fitbit burning my leg or is it something else?

[wapool]

I've had my Inspire 2 for a couple years, and been happy with it thus far. I have a stainless steel band on it.

A couple weeks ago, I got a rash under the fitbit. Itchy, blistery and red. I thought maybe I had gotten soap under it that was irritating my skin. So, I rinsed and wiped the Fitbit and wore it on my other wrist. A couple days later, the rash appeared on the other wrist.
I've considered "liquid bandage", to minimize contact. Someone else suggested I put tape over the sensor side of the fitbit.

Questions: How wet can I get the fitbit to rinse it off, in case there's soap on it?

How can I protect my skin without losing data collection?

I was even thinking about getting some clear bandage like they use in hospitals, to keep an IV secure and clean. Clear and thin.

Tips? Tricks?

[FatimaFitbit]

Hi there @wapool! 

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[Annepissaridou]

Hi I’ve become allergic to my Fitbit strap. Is there a remedy ? 
anne 

[FatimaFitbit]

Hi there @Annepissaridou! A warm welcome to the Fitbit Community!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[galonch1]

Is there a band for the Charge 6 that isn't terrible? The original silicone band gives my arm an angry red rash. I tried a few different inexpensive bands from Amazon. The best of these, a nylon mesh band, doesn't turn my arm red, but it falls off pretty quickly when I wear it.

Can anyone recommend a good band? That clicks well with the Charge 6 and won't cause a rash?

[RiekoC]

Hello @galonch1 

Since you get a rash from the band that came with the device, have you had a chance to contact Support (<-- click link) about the issue? If not, that would be a place to start. Complete the prompts until you get the option to chat or call.

[FatimaFitbit]

Hi there! @galonch1 A warm welcome to the Fitbit Community!

@RiekoC Thanks for your help!

@galonch1 Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[JaneEKat]

This is my second Fitbit , burns from my previous one, new charge 5, burn marks, despite not wearing it all the time, kept back clean, what is causing this. I am going to look for another brand.  This isn't right.

 

[AndreaFitbit]

Hi there @JaneEKat. A warm welcome to the Fitbit Community and thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

Keep working with Support. They'll take care of you.

[myaeger]

My Versa 2 leaves burns on my skin under the band to the point of scarring. Is there some kind of recall on this model that I'm not aware of? To be clear, the fitbit gets cleaned every week and I never put it on wet skin or too tightly. I never had this issue with my Inspire or Luxe model. 

 

[FatimaFitbit]

Hi there @myaeger! It's great to see you here in the Fitbit Community!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[LizzyFitbit]

Welcome to the forums, @ikassi.

Thanks for bringing this to our attention. I understand your concern and I'd like to get you connected with our Support team. Because I need additional information from you that would best be shared privately, I've sent you a private message. Please check your inbox and reply back if you have any other questions.

By the way, I'd encourage you to check this help article which explains how to wear your Inspire 3, as well as keep the band clean.

[Martine3209]

 I've had my versa 2 for a little over a year, and as of late, it's been causing skin issues. I wear other daily to bed, but I don't shower with my watch on. I don't know what is happening but the area on my wrist is red, raised, and feels like a burn would. Has anyone else

 

 

experienced this?

[DavidFitbit]

Hi @Martine3209 . Welcome to the Fitbit Community! It's great to have you here!

Thank you so much for informing us about this situation and for sharing some picture of the incident.

Thanks for bringing this to our attention. I understand your concern and for this reason i would like to get you connected with our Support team.

Because I need additional information from you that would best be shared privately, I've sent you a private message. Please check your inbox and reply back if you have any other questions. Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.