Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[ejbSF]

My Versa 3 ran out of charge unexpectedly (after 1 day vs the usual 5 or so). When I recharged it, I noticed it got very hot (not usual) and then just died. I can't get it to start up, recharge, nothing. Is it dead? Anything I can do to fix it?

Thanks, Ed

[LZeeW]

@ejbSF   It sounds like a battery charging fault.  Please don't try charging it any more.  Your unit is dead.  Is it under warranty or did you buy an extended warranty?

[ejbSF]

Thanks for the reply. No, the warranty has run out, unfortunately. Nothing to be done with it then?

[AndreaFitbit]

Thanks for getting back to us and for your advise @ejbSF. I'm sorry to hear about what happened with your Versa 3. 

Thanks for bringing this to our attention. We understand your concern and for this reason we would like to get you connected with our Support team. Please fill up this form with all the needed information. Our Team will reach back to you afterwards.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

Thank you for your assistance @LZeeW.